Steve, We were battling with Ernest Jones over a ring we bought there for 18 months. They always blame any damage on the customer misuse and try and get you to pay for the repairs. After 18 months of being fobbed off by the local store and their customer services dept we took legal action with the Smal lClaims court and within weeks had a full refund and compensation. Go ahead and threaten legal action and I hope it al lworks out wel lfor you.

Hi Carlajay, We had very similar problems with an engagement ring and were also told after demanding 3 quality inspections that the damage was due to customer misuse.My engagement ring actually snapped within a few months of buying it. Having got nowhere with the local store or their so called customer services dept we took the ring for an independant evaluation with another jeweller (they were happy to help for free as apparently Ernest Jones aren't very well thought of among other jewellers). Their report was damning. We sent a copy of this to Ernest Jones and also lodged a claim with the Small Claims court. After 18 months of fighting with Ernest Jones, within weeks we given a full refund and compensation for messing us about. Unfortunately, it did mean giving back my engagement ring but we found a similar one at a more reputable jewellers. Threaten them with legal action, otherwise you'll be fobbed off forever. Best of luck.