I ordered a 4000mAh laptop battery from an online store. I had some trouble finding somewhere that would supply a 4000mAh battery as most online stores only sold 5200mAh batteries. However, after a while searching, I found a 4000mAh battery, albeit a bit more expensive than the 5200mAh counterparts. I had a 5200mAh battery delivered, not a 4000mAh battery as described. I enquired into this, and the company informed me that the 5200mAh battery should work with my laptop regardless. It does not work. This may be because the battery is faulty or because my laptop is faulty... Regardless, I have paid over the odds for an item that is not as described. It is the lower item on this page. Note that there are two versions offered, at different mAh values: www{dot}pcbattery.co.uk/laptop_battery_desc.php?id=93521 Whether or not the item works is irrelevant, as far as I'm concerned the item was not as described. I have a basic grasp of the distance selling regulations. The company have asked me to return the item at my cost, and they will check to see if the item is faulty. They don't seem to understand that I am returning the item on the basis that it is not what I ordered, no matter how many times I tell them this. They also insist I return the item to them before they do anything (refund or otherwise). I understand that under the distance selling regulations they are obliged to pay me a full refund and that I may then either return the item (if they pay me the postage costs) or I offer to have them collect the item. The company is based in China (I only found this out after ordering the item - I bought from a .CO.UK website to avoid this...) Since they're based in China I have offered to return the item to them if they pay me shipping costs. Still they insist I send the item back before they 'consider what to do' Questions: 1) do any distance selling regulations apply to china? 2) where are such regulations so that I can quote them to the company 3) failing this, what should my next action be?

Thanks

Is it possible to claim against a landlord for 3x the deposit if the landlord did not use a deposit scheme for the duration of the tenancy but the tenants only discovered this after moving out and the deposit has been repaid in full?