Hi, Yesterday 17/08/11. I reserved a "Bath Board Seat" from Argos and made a 35 mile round trip on public transport to collect it from my nearest store. The description of the item on both the Argos catalogue and website stated that it was 78CM in length. When I returned home with the item I assembled it and when I went to fit it onto the bath it was far too small and doesn't fit on my bath. I measured it and discovered it measures only 69CM and the assembly instructions inside the box state that it is 69 CM. On closer inspection of the website and catalogue, the photos appear to be slightly different, although the catalogue numbers / specification etc. are all identical. I emailed the Argos customer services asking if they would replace the 69CM bath board with a 78CM bath board seat as advertised. I got a reply apologising for the website info being wrong (no mention that the catalogue is also wrong) and thanking me for bringing this to their attention, saying they would update the website and issue a bulletin to the stores. They asked me to return the item, along with proof of purchase, including order number,receipt or credit/debit card statement to my local store, where the store staff would be able to assist me further. However, without any proof of purchase (I have proof of purchase), any action would be at the store managers discretion. Now my query is, as I am partially disabled, I have no desire to repeat the bus journey or incur the expense required to return the item, am I within my rights to request that Argos collect the said item from me at my home address and refund the money electronically to my bank account from which the item was paid for?

apologies posted on wrong thread