Nannyjen
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Posts
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Hi Poundsie, I wonder if you're still around on this site? I got my freezer fixed just after the last post in Dec 10, for the reduced rate of £59. I was soooo relieved.- It lasted till February!! I've been in battle with Comet ever since and they've made the grand gesture of £80 as a goodwill gesture. I've refused this as I feel a £400 fidge freezer should still be working even now afetr 4 years, although in total I had about 18 months to 2 years worth. Anyone else had a result? There seems to be a huge amount of people with problems with this model.
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For anyone still interested!!!.....we had a working freezer for 6 weeks then it went again!!! We called an engineer out who told us it's a valve - and Prestige don't make them any more so that's it!!! I'm absolutely fuming. Comet will NEVER get custom from me again. DON'T BUY FROM THEM!!!!
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Hi Poundsie, I'm afraid I didn't get back to you what with Christmas and family stuff. Anyway, after the letter from Comet my husband spoke to them and was told by a lady that the £59 didn't make any sense, normally it's £106 including repair. So he said well whatever is the norm for £106 we've been offered for £59. They sent an engineer out on 18th December and he fixed it! I was out at the time and husband didn't ask what the fault had been so we don't know whether it was a manufacturer's fault or not. I may ring and ask just to see if I'm entitled to claim the £59 back or not. However, a week before Christmas was not a good time for following stuff like this up and we were soooo delighted to have a working freezer again (although at that point we could have just left stuff outside the door, it was so cold!) that we just accepted it.
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Thanks Poundsie. I'll probably try that. Going out to the garage for food in this weather is a nightmare!
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Well, I received a letter from Comet today. They say the Sale of Goods act doesn't stipulate free repair or replacement. They've offered an inspection at reduced rate of £59and then an option to act on the results of that. Does anyone know about this thing that items should last a fair time - which I don't think this appliance has. I would appreciate any advice thanks.
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Hi Poundsie, great news! Well done. I haven't heard a thing yet! I'l let you know if I do.
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I will do. It's such hard work all this - and what really annoys me is that we still have this battered old freezer in the garage working perfectly, I only bought the new one so we could have combined f/f and it looked smarter! But it means at the moment we have a fridge with an open door useless freezer under it and we have to go out in the cold to use the freezer. Will let you know if I hear anything.
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Thanks Poundsie, I have today posted a letter off to Hugh Harvey citing the Sale of Goods Act. I'll see if that has any effect though I doubt it. I can't believe Comet can be allowed to get away with this sort of thing! There must be a fault with this model, there are SO many comlaints about it. I only wish I'd read more reviews before I bought it!!
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I posted the complaint at first to which there have been several replies. Unfortunately I haven't been back on to the site after the reply from Glenn at Comet - which turned out to be nothing more than offering to send an engineer out (at a charge) and replacing IF still in guarantee period!! I see that someone else has had a Comet reply (from Matt) Did this fare any better? I am about to send a letter to the Director but if anyone has any more advice I would be grateful.
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Hi, I just joined today. I have had similar problems with Comet with a Prestige fridge freezer, similar age when it developed a fault. I have just posted a thread about it. I'd appreciate it if you let us know if you find out about the Which report. Thanks.
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Hi, I've just joined but have seen that there are lots of threads about Comet. I came across these by searching the internet for "problems with Prestige fridge freezer" I won't go into all of it here but what I want to do is write a letter of complaint and ask for a free repair and I wondered if there is a name I can write to? I've seen that Hugh Harvey is named as managing director, but I'm not sure if that's up to date information. My main concern is that I've left it too long - this freezer's had a problem for a while and we went into Comet when it was 2 and a half years old, to be told we'd have to pay for a callout etc etc. We decided not to go ahead, used our old freezer (20 years old and still working), and didn't get round to doing anything. It's now just over 3 years old but I still feel this is not good enough for a freezer that cost £400! I now have built up a lot of resentment at the situation and have decided to have a go at them, any help would be appreciated. Thanks.
