Hi Sawiak911,
I took your advice and called them uop, spoke to a guy (damn realisation hit that I should have got his name...) anyway I asked about whether they'd received my appeal, of which after he took my name and address, confirmed that yes they had "received 1...2...3...4 pages worth of it"
His tone of exasperation when counting the pages caused me to smile - additionally he said it's all on hold for the time being. rather ominous but will take my victories where I can get them, no matter how small or temporary. Fingers crossed!