Merry Christmas Just to cheer everyone, I will be taking legal action as soon as the world comes off its Christmas/New Year hols. Go Locate are actually in 'Breach of Contract' with me now, therefore, I can legally do something about it..... Order placed October 24th, now December 27th - buyers beware, this is a [problem] company!!

Thanks for that clarification. I am sure that you are genuine, I did finally get a fantastic courier through Shiply. The point that I am trying to make is that, Shiply knowlingly have cowboy couriers on their site, but, as a consumer, we are not able to find this out until we have parted with our so called'deposit for the courier' Keep up the good work!

I paid by debit card, so the bank will only act after 30 days when i contacted them!! It is now in the hands of Trading Standards and I am going to take Civil Action through the Small Claims Court....

Has anyone else tried to buy heating oil through go locate fuel.co.uk please? I have paid for my fuel over three weeks ago, and as I ordered through the 'Economy' delivery option, I keep getting fobbed off unless I upgrade to Priorty delivery. Their site advises that they delivery will be made within 14 working days. We are now at the end of day 16 and they have not offered me a delivery (unless I upgrade, funny how money talks!) I have been offered a refund, but this will take 10 working days (even though it left my account the second I ordered it) However, I now have no fuel left, so my 8 year old and I have no heating or hot water, and no money to buy more until I get the refund. Any comments or feedback would be appreciated.......

Thanks, will use them in the future

Great stuff, just what I wanted to hear!! Woohoo, will get in touch later. Thanks

Hi Alex, Apologies for the delay here. From looking at your account, I see 3 accepted bids. 304938 - accepted 7/9 & refunded 28/9 via PayPal 314760 - accepted 28/9 & refunded 18/10 via PayPal 340116 - transaction completed and positive feedback left on 20/10 Certainly the length of time between acceptance and refund was too long and for that we apologise. We are already working on more robust systems to make this process more streamlined in future without the need to wait on a refund. In terms of your specific case which you have asked me to investigate - refunds have been issued, obligations met and so I consider the matter closed. Kind Regards, Robert Matthams This is the correspondence that I have received fron Shiply - they refuse to answer questions regarding the lack of service offered, the refusal to deal with couriers that are not getting in contact and why cowboy couriers are still on their site. When I posted comments on their Facebook page, they have deleted them, alomg with other negative comments. They advised that no emails had been received, even though I have automated receipts for each one.... Very poor show really.

Glad it's not just me that is having horrendous problems with Shiply!! I AM HAVING A NIGHTMARE WITH SHIPLY Firstly I accepted a delivery from a courier, 7/9/10, the courier did not collect or deliver, or indeed contact me!! It took three requests (and 2 weeks) to get my deposit back. Shiply then relisted the item, I accepted another bid, 28/9/10, from a courier with good feedback. Once again, no collection, delivery, or any contact - in fact the courier's website and phone number do not exist - unfortunately you cannot check these details until you have parted with your £7.05 deposit and £5.99 'fee', oh yes, and 70p for paying by paypal....total £13.74 I have requested a refund from the second courier three times, Shiply did actually send me an official link to request it, but unfortunately, it was for the original courier that did not deliver, therefore they will not refund me again!! I never get a response within 2 days - for a service that you can use 24/7 I think is diabolical. There is no telephone number to contact. They will not provide me with an address to make an official complaint. They do not answer the questions that I put to them, only the generic 'we are sorry you have experienced a problem' crap.... My experience with Shiply has been dreadful, would love to hear from people who did actually get a refund without jumping through hoops!! Also, would Trading Standards deal with this???