hi everyone, im new on this side and made my first mistake... instead of posting a new thread i replayed to one, so now im in the right place (i hope). i bought new sony tv from JL (on line)last xmas. few days ago my son, by accident punch the screen and now all you can see are cracks but the voice is fine. i know im coverd by standard 5 years, i just don't think this type of damage is included. i have to call customer service but don't know what to say. was any one in similar situation??thank you for any advice.

hi everyone, my first post also. hope you can give me some advice. i bought sony tv from jl (on line)last xmas. few days ago my son punch the screen by accident and now all you can see are cracks on the screen and nothing else (voice is fine). i never recived any guarantee on a paper, i just know im cover by standard one and somehow i don't think this type of damage is included. what shall i do? was anyone in similar situation?