They are supposed to resolve complaints from consumers about the energy companies. But is funded by the energy utilities. They relaunched in April this year but based on my experience they have a lot of work to do.

I had this problem with EON. Some years ago, they decided that the meters were the wrong way round and switched them over without doing a physical check. Then two years ago (2009) they swapped the meters back AND back billed me for the whole period (not allowed by their code of practice). While checking the meters I noticed that meters were very old (certified March 1986) and hence probably being used well past their legal life (typically 10 years) I complained to the Energy Ombudsman pointing out that I felt that when meters are transposed this should not be done without a physical check and that I was concerned that the meters were being used past their certified life. Re the transposition with out a physical check, the Energy Ombudsman felt that EON "could do this". Re the age of the meters, initially I was told that EON's records showed that the meters were replaced May 1998. When I challenged this the replacement date changed to August 1997. But again I had irrefutable evidence that the meters were not replaced then. I have given up on getting the Energy Ombudsman to do anything.