Hi, Ive had a similar problem with Pipex. I signed up, received the modem, told | am ready to go live within 8 days - brilliant! I get to install the modem - doesnt work! Try installing, re-installing, disconnecting, everything I can think of. I ring their technical help line 2 hours later still getting "high volume of calls" thing which eventually cuts off! This went all evening and all the next day Saturday - me getting the same message and getting cut off. Sunday they are not available at all. So come Monday at 8am I phone and guess what - the same thing up until 11 am when i eventually rang their Sales Dept. Hey Presto - instant reply!! When I eventually cooled down they said they didn't know the reason why I hadnt got through Friday evening and all day Saturday and they put me through to someone on technical help. This guy asked if I had a spare modem to try!! I said I could find one as it happened (but hey - what would have happened if I hadn't got hold of one?) Anyway I got home that night, tried again with the new modem and this wouldnt work. And of course when I ring techncial help they arent around!! So again Tuesday 8am I ring again. Cant get through?? Just ring Sales! Yes that does the trick - answer first ring!! By this time I am livid so I just tell them I want to cancel my contract. They say well I shall have to pay a fee because I have broken my contract with them I say No - you have broken the contract because your technical help desk doesnt exist. I was given all sorts of excuses, line faults, new line system etc. but I pointed out that shouldn't be my problem - I sign up to a provider with technical help that isn't there!! I have rung the bank who say they cant cancel the Direct Debit because its not yet in force, but as soon as I see it presented to my bank I can ring the bank and they will claw it back the same day. This is two weeks now and I have to look on line to see if this has happened and up to now it hasn't. But the moral of this story is DONT USE PIPEX !!!
Having got that off my chest - any ideas as to who I can use for broadband..... cant bear to use th PC at home now cos its so slow on narrowband.
Thanks for letiing me shed all that ...
Margaret