Sounds like you've been having as much fun as i've had & got no where fast.....i've sent info to Watchdog regarding my problems which you might also want to do & when i've managed to type it up i'll put it on here, as it's been a right farce/fiasco....not once has anyone said can i call you back once i've read thru notes as i used to have to do in an office job....best laff was when 2nd guy came to collect on 2nd day & i said desktop is supposed to be taken away if can't be fixed on the spot [he couldn't have done it as he was only collect n deliver guy ] he said ''we don't take furniture'' ....hope you get your prob resolved by the wednesday & that they don't change it to yet another day!!!