thanks dude, your a legend!

Hi again guys. just had a really aggravating call with fitness first who called me and constantly told me they want to sort it via the pone pretty much, so calmly told them this is NOT what would happen, and to mail me! so do we think this is a good letter to head office at Fitness First? Any improvements? Dear Sir/Madam, I am writing in complaint of your services, which have not been fulfilled as promised. Due to a member of your staff, placed at Fitness First Coventry, Club 470, I am currently being contacted by both you and your C.A.R.S branch. Now when first signing up to your services, I was promised by your member of staff (who I continually stressed at that I could not pay or allow Fitness First to have contact through my bank account.) that I could pay in cash each month to be with you. After much consideration on both parts, the salesman (Mr. XXXX) after speaking to his manager or co-worker came back and claimed that it was possible to do. And so I signed up and as you can imagine was not impressed when my bank was charged after I only put my details down due to supposed “security purposes”. Still, regardless, I paid the full amount and continued to do this for a few months, until after the issue reoccurred I finally decided to cancel subscription. From here on, I was then verbally harassed by both you and C.A.R.S in paying the supposed rest of the amount, when in fact it was your problem that made me leave. I would also like to note that I have not actually been to the gym once since signing up. At the moment I am in touch with trading standards due to the lack of maturity and help provided by your call desks in sorting this matter. I apologise for any inconvenience but I feel if this is not sorted soon, I will have no choice but to take further action. Thank you for your time, XXXXX and btw, thanks for Y'all help!

WILL it help if i contact the lad that signed me up, to get him to confirm the cash payment?

ok stupid question, what do i put where the XXXX's are? im not stupid, just reaaaaaaaaaaaaaaal Simple.. also i have posted a problem of my own with these lovely people! its my only post so any help would be appreciated =] =]

hi guys! ok so my initial hello doesn't quite show how annoyed i am, but i've been having problems with FF and C.A.R.S... After around 3 or 4 months of joining(although, being a great fitness freak i didnt actually go ONCE!) Fitness First, i decided i would cancel my account with them! before i go on i would like to add some background info; -when first signing up with them, the salesman, who is no longer there(although i know who he is) was a really good help...at first. I stressed many times with him AND his manager that i could not pay via direct debit and couldnt be charged monthly on it due to lack of funds. So after alot of his and my own time we managed to sort out me being able to pay CASH each month. Now he told me he NEEDED a debit account to put on there for security purposes but not to worry as i would be paying cash anyway. YEAH RIGHT. after i gave im my direct debit account number (stressing once more the fact of it not being involved) they agreed to let me pay by cash each month, to no avail. on the day i was due to pay i was charged an extra £20 on my direct debit(putting me into overdraft on a non-overdraft allowing account. GREAT. i made a little complaint to the receptionist who i paid in cash, but didnt take it further, im not that confrontational, farrrr too laid back. Moving on, this continued for the months after and so i cancelled my account with them. Now i am recieving the INFAMOUS C.A.R.S letters and though reading upon other posts (i dont understand anything about debt collections and the set laws and "acts" around collection...) i am still confused as to what my options are. I am pretty angry and want to refuse to pay them legally (The payment is £241.65) as i feel they have been taking advantage of me. That applies for both FF and CARS. I also spoke to a lady on the phone from Cars and se said it was not FF business anymore it is theirs and they want their money! I would appreciate any help available, Thank you for your time peopleeee