Under the Consumer Protection (Distance Selling) Regulations 2000 you may cancel the Service Agreement by giving us notice in writing within 7 working days. Any cancellation requests must be in a durable medium (writing) as per the Consumer Protection (Distance Selling) Regulations 2000. Customers do not have to keep this Service Agreement for as long as they have Sky. The minimum term is 12 months. Customers can write to request non-renewal of their Service Agreement however, it must be received 10 days prior to the expiry of the term. If you have cancelled your subscription with Sky you can cancel your Service Agreement with us mid-term so long as you can provide us with proof of this from Sky. Please do not hesitate to contact us on 0844 800 2791. Although cancellation requests must be in writing as per the Distance Selling Regulations, we can answer any queries you may have over the phone.

Our cancellation procedures are simple. You originally have a 7 working day cooling off period in which to cancel the Service Agreement. This period begins when you receive your documents, these state our full Terms and Conditions, if this is used you receive a full refund of any payments processed by our company. If this is not used then the minimum term of the Service Agreement is 12 months (unless agreed for a further time period). If you do not want the Service Agreement to automatically renew you have a full year to write to us to cancel, as long as it is 10 days prior to the renewal date. This has to be in writing, this is not something we as a company have just decided, it is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If customers no longer have Sky then we can cancel their Service Agreement if we receive a photo copy of their letter from Sky confirming they have cancelled. We do not prey on venerable people. We do not know of people's personal circumstances. If you do not need this cover then don't take it out. If you do not want to continue with the service then write to us and we will cancel your Service Agreement when the term expires. I would also like to mention that many people who have commented on similar sites to this have since been in contact with us and many of their issues have been resolved amicably, unfortunately they do not feel the need to inform others of that. Please do not hesitate to contact us and we will do our best to help however we can. Customer Relations

Domestic and General the insurance company pay Sky millions a year to call themselves Sky Repair Plan and get Sky to recommend them to their customers. Got u covered are an independant company that only use engineers that are ASA-Authorised Sky Agents or part of the CAI-Confederation of Approved Installers. Unlike Domestic and General, Got u covered specialise in Sky equipment and are not an insurance company. Got u covered do not have premiums that increase when you make a claim. You can claim as many times as you like with no further costs.

Have you tried to contact the company? If you call them on 0844 800 2791 they will be able to help. If your mother entered into a contract with the company they will be able to provide you with proof. If they have her bank details then it is very likely that she did give these details to the company when she entered into a contract with them. If you call them, they will be able to help. Customer Relations