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chipsto

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  1. chipsto
    I haven't mentioned any names at all. While I don't believe the dealer knew of the fault when they sold the car to me, their handling of the situation since has left a bad taste. I paid for the Audi inspection, but the finance company have also refunded it. I have hired a car once for a weekend but I haven't bothered to chase that since it was through work and I couldn't get a receipt in my name.
  2. chipsto
    So it's been a few months since this all began but it's been resolved! To fill you in, the car was taken away by the finance company (at their cost) to the supplying dealer so that the dealer had an opportunity to inspect the car and make any repairs. Of course they found none, but the finance company asked the dealer to have the car inspected by an independent third party, who also gave the car a clean bill of health. When I looked on the map, the third party was about 15 metres away from the dealer and in the same yard. The car didn't even have to travel on a public road to get there. At this point the car was returned to me (again, paid for by the finance co). I was extremely unhappy with this result so I took the car to Audi to have a fourth inspection. Audi reported that the car did indeed have timing chain problems and gave me an estimate for nearly £10,000! I gave this to the finance company who two days later called me and offered me the best resolution I could have hoped for. Yesterday I received my deposit and all finance payments back into my bank account, and tomorrow the car is being collected and taken away to auction. To say I'm happy is an understatement, but it's been a frustrating few months with lots of delays. I'd just like to say a big thank you to all those that helped with advice on how to resolve this situation. I'm very pleased with the outcome!
  3. chipsto
    Hi Conniff, I was given an estimate of around £2400, with the verbal addendum that it could go up to around £3500 once properly examined. The reason for the high cost is the complex timing system and the fact the engine has to be removed to access it. At this point, either outcome would be acceptable. My only concern is that the supplying dealer will do a rushed job replacing the minimum of parts, when really, considering the time involved in removing the engine, a full timing system overhaul should be performed.
  4. chipsto
    So you reckon this is all above board and I should accept their offer?
  5. chipsto
    I received this reply very promptly;
  6. chipsto
    Excellent
  7. chipsto
    For anyone who might find the information in this thread useful, I replied as follows;
  8. chipsto
    Hi Coniff, This correspondence is between me and the finance company. When I originally contacted the garage, they ignored me. However, they do seem to have tried take a step back from the whole thing. I'll get a letter off to them today. Thanks for the reply
  9. chipsto
    Does anyone else have an opinion on this? For example, is it still my right to reject the vehicle? Should I push some more?
  10. chipsto
    I do agree that the options are limited. I'm pleased to see some progress though.
  11. chipsto
    Thanks again. Are you saying they should have presented me with the options to definitely repair it or to refund me?
  12. chipsto
    Hi Rebel, the £2500 was paid using my previous car as a trade-in.
  13. chipsto
    Additionally, I just tested their email address, the one I previously used and I had a reply so I know it is a 'live' address.
  14. chipsto
    Hi folks, sorry for the delay in replying this thread, but there wasn't much to reply about. I have just had a significant update from the finance company which I am a little unsure about; ----- ----- ----- ----- A couple of issues were immediately obvious; - I did contact the dealer, albeit by email to the address advertised on their website. I did not receive any error messages. - As I understand it, the dealers 3 month warranty is irrelevant. This complaint falls within the sale of goods act. So, option 1 is obviously the one to go with but should I be aware of anything here? I suspect they will probably do the work as quickly and cheaply as possible which is my only concern.
  15. chipsto
    Thank Coniff. I haven't had a reply to the email I sent to the dealer last week so I'll contact the finance company.

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