Hi. I don't do Facebook or twitter. I have spoken to the bank re chargebacks. I have threatened them (GS) with reporting the matter to the OFT, but they aren't playing ball. It's not the money that bothers me so much, they only owe me £20 now, it's barely worth the hassle. But it's the principle that bothers me. In my opinion they do this deliberately to stop people cancelling their memberships and making them pay for a service that they don't want. I shouldn't have to fight like this to get my money back.

Hi. I would be very wary of this company. They have started renewing memberships early so that when you phone up to cancel at the end of the membership, they have already charged you for renewal and they won't let you cancel. And they won't give you the money back. They renewed me over a week early. That can't be right. Can it? Even if it says in their t&cs (which they don't make clear to you if you renew over the phone as I did), do you not have a statutory right to decline a service before it has even started? They email you to tell you but it gets lost or ignored along with the other 5 or 6 emails that they send you every week. After 5 phone conversations, an email and a posted letter, the best they can do is offer half the money back as a "good will gesture". It feels like they've conned me out of £40 then give me £20 back and expect me to be happy about it!