I am a widow with 2 children and only get a widows pension I therefore have a pre-payment meter from Scottish Power to ensure that I can budget my money (what little there is) and ensure I do not get into debt. I put £15 per week on my key which just about covers us for a week.
Today I received a letter from SP saying I had a debt on my account of £336. Obviously I called them straight away, not understanding how this could be possible, surely it wasn't!! They said my meter was set incorrectly and I can pay £11.35 pw until Dec and the debt will be paid. I simply cannot afford that. I have sent a complaint to their complaints dept and waiting to hear back but until it is sorted I am lumbered with this debt
Has anyone else come across this and surely I shouldn't have to pay for their mistake and can i switch suppliers