Thanks all for the advice. I'll file an appeal and see if I get anywhere. Hopefully I can get this straightened out, missing 1 appointment that I informed them off due to sickness and it costing me £280 is a bit rough.

No. I did call the doctors the day before (I was ill for a few days) to get some sickness relief. I was told by the clinic to stay at home as it was contagious. It was not a signing day, just an appointment to fill out a couple of forms for the Breakthrough induction at Ingeus with my advisor there. I was not given or told to fill out any forms, other than the questions on the back of the sanction doubt letter. It had questions such as "What did you do to contact Ingeus?", "Why did you not attend your appointment?" etc. I filled this in and sent it back.

Hello. I was unable to attend a scheduled appointment at Ingeus on the Work Programme due to sickness (specifically the Norovirus; vomiting, high fever, physical weakness and generally incapacitated). I called my advisor on the morning when I was ill and explained the situation, and he sent me another appointment letter out for another time. A week after I got a notice from the JCP about a doubt against my claim due to missing an appointment. I filled in all the informatoin they requested, such as what I did, why I couldn't attend and so forth. Today I received a letter saying that my JSA will be stopped for 4 weeks because "you did not have sufficiently good reasons" for not attending. I literally couldn't even get out of bed. I did everything I could do with regards to informing my advisor and explaining. I can't ring them as it's Saturday and I'm a little worried of what to do and if I can appeal again this? I'm not even sure what "sufficiently good reasons" means, tried searching Google for a list but nothing comes up. Any advice would be appreciated.

Hello Just an update to this, issue is now totally sorted after some superb assistance by Lee. Thanks!

Thank you cerberusalert, I've updated my main post with the reference number, and will leave Red alone for now until I speak with Vodafone.

Hello all, Vodafone webteam reference number: #2635301 I've started this thread as listed in the instructions of the http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html thread. My house has for a while been bombarded with phone calls via some kind of text messaging service and a woman reads the message out from the Red/Lowell DCA. After speaking to them, we were informed they were chasing a debt sold to them by Vodafone for an amount of £97.32. This debt apparantly belongs to my father, and I'm having to sort it for him as he is very ill and cannot do it himself. I've asked Red/Lowell to deal with me in the matter and got my father to give their authorisation to do so, after they initially aggrovated his condition with these threatening letters and phone calls. I also asked them to provide details of the debt in written format as I firmly believe this debt was resolved in 2005, and so does my father and mother, however they have yet to do so which is leading me even further to believe this debt does not exist and they are phishing. They are threatening with balliffs, although seemingly after reading up on this site they cannot do that without a court order. In the mean time, is there anything I should do? Should I just ignore them until the Vodafone webteam can look at the issue? Thank you for any help!