buy as you view !! wish it were that simple
I have had the most misfortunate experience like alot of others on here of getting a tv then a cooker and then a laptop from this company. until jan this year i would of stated that the service was a bit sporadic but fair till i read my agreements haha i nearly died!
Anyweay i got a new collector having emptied my meter in jan told me i was 39 pounds short which then went to 35 if i payed cash there and then !! i thought must be a one off as my meter was always on full call etc when they were due. low and behold march came and this time i was 68 pound short i cudnt believe it . i wasnt happy the collector had began counting before i got in the room . anyway a few days later on a thurs he called i was in hospital with my ill son . my 14 yr old daughter answered the door to two men in a van saying they wanted the money i owed called her a liar and said i was in and grilled her at the door for 5 mins i got a call from a very upset girl. thats where my complaint began by this time my collector dean said i owed 70 odd quid . he came back on the sat my partner told him he was on the take and he then said we owed 99 quid . he drove off quickly . i complained thru area manager who assured me was being dealt with internally and a debt manager wud visit 6 weeks later i was still waiting when i recieved a letter from bayv threatening to take acvtion i now owed 300 quid . i rang the customer service centre a joke in its self two days running but eventually got through to a nice girl who said she would help !! I got the area manager again who wudnt believe i hadnt been visit4d for 6 weeks by his debt manager , and it went from there after having to prove i am in way a liar and having the area manager come out to my home to empty my meter i think the penny finally sank his team are a bunch of crooks!! sunderland area beware they lie intimidate and steal . i will help anyone else on here as i truly believe this is the worst company i ve ever had anything to do with