Well 3 years of effort and the FOS has found in my favour. Problem is they say I'm entitled to £1000 for stress and inconvienience but they are not making RBS compensate for my losses. Any ideas? Basically I ask for a mortgage to finish building my new house, they said no problem, but after 20 months of saying its being sorted they then said no, by which time I was destroyed. FOS said they had not guaranteed anything but I had a letter from RBS solicitors at one point saying "we have been instructed to act on behalf of Natwest Home Loans in the mortgage of your property" and still they never completed, how much of a guaratee do they want? RBS have changed their story several times over the 3 years with the Ombudsman. Should I keep fighting? Surely this classes as Unfair Treatment.