This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

My daughter just emailed to say that she received a letter from Capquest. This is the gist of it in her words... "(In a nutshell) It says that neither them or the court will look into the case and action will not move forward at this time, They are currently in the process of obtaining documents from the original creditor to answer the matters in defence without further use of the courts. It may take a while but will keep you updated" Would it be worth still applying to lift the stay? My daughter has applied for a job and has been given an offer on condition of her credit check. She doesn't think she'll get it after they have done the checks because of the defaults. She is worried now that this will spoil her chances of getting into the line of work that she wants. Any advice please.

Ok thanks. I have argued in the defence though that my daughter did not owe the money claimed and that they should remove the defaults from her file as they should never have been there. I said that I could provide this proof to the courts at any time that they requested it. I still want her credit file cleared but if they aren't going to take this any further how can I do this. Any help appreciated. Thanks

Thanks for responding Andy, is there anything I should be doing for this to be finalised?

Is anyone out there?

Hi, sorry I haven't updated for ages. I haven't heard anything back regarding this after submitting my daughter's defence back. I had written to Capquest to ask if they could wait until my daughter was able to come home and sort all of this out and they waited until after the deadline before sending me a letter back to say yes. I had already got an email from her which I had attached with the defence documents. Does anyone know what this means? I called the courts this morning and they just said that Capquest had received the paperwork but had not taken any action.

Don't worry, I'm sure someone will be along soon enough to sort things out for you. They are brilliant on here and are also helping me out with my daughter's Capquest nightmare. Good luck.

The claimant is Capquest Investments Ltd and the correspondence is to go to HL Legal & Collections. Thanks again

Sorry, who is Bryan Carter? My daughter has stopped paying, I think when she went to work abroad. I'll find out exactly when they stopped.

Oh thank you so much. My daughter is working away and back home in November. Would I be able to do this for her or do I have to send all this for her to do herself?

Response to Citizen B post Yes Yes 3 initially but 1 must have been merged somewhere along the line I think Yes Yes, Capquest and Lowells Portfolio Just one account

oh yes and the date on the claim form is 1 October 2013

There were 3 account numbers quoted but after receiving the SAR info from Shopdirect we only found that it was referring to 2. There have been 3 separate defaults on daughter's file for these accounts. Two were from Capquest and the other was Lowell's. Lowell's couldn't find any details of CCA so have disappeared for now, that was the account where default info was incorrect. It now turns out that the 2 accounts in question were sold to both Capquest and Lowells at some point and both had been demanding money which my daughter had been paying weekly until I found out about all of this.

HELP please