I have ordered a couch 13 Jan it is now 8 April which is the 12 weeks from when it was ordered and i was told by the rep i would receive it within 12 weeks, I am now told it will be in May, I am extremely unhappy but have been advised by the store manager that they say approx yet I was told by the rep "WITHIN 12 WEEKS".
All I am asking that due to the delay my order should be cancelled and I should be refunded (Which in my opinion is fair as I have waited long enough). Also I think it is extremely bad customer service not to advise me of the delay....................................
I gave a £150 cash deposit (I know should have given CC).
would really apreciate some advise