Hi everyone, sorry, I've searched for a while, but I couldn't find my question answered already. I bought a brand new Dell laptop from PCWorld on the 6th of February, I had a few problems since then regarding the screen, after a few calls with Dell, and after they sent an engineer to my place to change the whole motherboard (never seen that before!!), Dell themselves told me they are going to give me a full refund and gave me a "call number" to show to PCWorld for this. Fair enough, I went then to PCWorld with the laptop, receipt and Dell number, asked for my refund in cash but they said nope: you can either get voucher or a replacement with the same machine. Now, this is like forcing me to buy my next laptop from them again (NB: as soon as I mentioned this, they warned me: "Hey, how dare you! We don't force anybody to do anything!"), however I wanted to be free to go and buy my next laptop somewhere else, since I've found better prices on the internet... Now, I called Dell again and they confirmed I am entitled to ask for the refund in cash, so I went to speak the manager at PCWorld again and he told me nope again. What can I do now? What does the law says? Am I allowed to get a cash refund or not? Any help would be appreciated. Thanks