Thanks guys

Final chapter, True to their word. the guys from the aquatic site dispatched a new tank to me today. My wife took the day off work to accept delivery. The courier shows up around 11.00am, brings the boxed tank to the door. He pleased to see my wife is in to accept delivery this time. My wife having learned lessons previous insists on checking the tank before signing. Yes you guessed right broken again. Never mind crap happens & I'm sure the courier did'nt break it on purpose. So after a couple of phone calls to the online retailer for what it's worth are based in Cardiff, if you require anything aquatic, could not be more appologetic.So I decided to put us all out of our misery. I was debited back the cost of the tank, & I agreed to keep and pay for the cabinet. I sourced one locally after work, cost an extra £25. Now my fish are happy again. If you ever get to read this Craig & Paul, good look with the business, & if I'm ever in Cardiff I'll look you's up & have a pint. Good old fashioned customer service.

Hi guys, this is the way thing have gone today. I rang retailer today to see which way we can go to resolve, to which I was treated very sympathetically, they gave me an email address to send photographic evidence of the broken tank. He rang me back after about 5 mins to let me know the courier appears to have put its hands up to delivery problem on provision of evidence of the broken tank. He also stated that it is not required for me send back the broken tank. And he was ordering a new tank which should be ready to dispatch to me next week So this afternoon I have emailed the retailer photoes of the damage tank, photo of my reciept for tank and a photo of the couriers card stating the tank was left next door. Also on the advice of Conniff I have sent a letter by special delivery rejecting delivery for the reasons stated previosly, just in case they are try to stall me for time. So things are looking good and i shall update again as soon as I know more.

cheers Conniff PM sent

could you please clarify who to send the rejection letter to. The web site or courier. here is a copy of contact note left on web site contact us sent tonight Please be advised your courier delivered the cabinet & tank today (13/05/2010 )order number *** to number 42 ***** *****, as there was no one in my house, as I was advised delivery would be Friday (14/05/2010). After collecting them I proceded to put the cabinet together. After completion I proceded to open the boxed tank only to find the bottom glass to be broken. I have a few concerns regarding this. Your web site states if no one is in to recieve delivery, it shall be taken back & I will be offered another delivery date, or if I chose I can collect direct from courier myself. It is unreasonable for someone to inspect a delivery that does not belong to them. And on delivery of tanks for obvious reasons your courier should be advised of this. To cut it short,I or no one from my household signed for the tank, I am not responsible for accepting delivery of a broken tank, Your courier should not have left it with anyone but someone at the delivery address. I therefore reject delivery of the tank and shall call you Friday am 14/05/2005 to discuss a resolve. If you supply me with an email address, I can supply photos of broken tank. Also be advised I have kept a copy of this contact note for my records and I shall be sending a letter via recorded delivery an official rejection of acceptance."

Thanks for the super quick reply BankFodder. To be fair to the web site, I am only just about to contact them by email and call them tomorrow morning. I will update tomorrow. By the way I found this site purely by accident but I think what this site is about is excellent

I recently purchased a fish tank online which I was informed would be delivered friday ( tomorrow ). So I rang the company involved, to ensure delivery would be Friday so that I could arrange to take delivery. The company advised me that it was dispatched Wednesday for delivery Thursday. So I arrive home from work to find it was left next door by the courier. On examining the contents I find the tank is broken. The web site states contents should be checked when accepting parcel for obvious reasons, but courier should have been advised to deliver only to adressee. Could anyone give me some advice on my predicament.