Hi we have just read all your complaints about the aa. And we want to have a moan as well we want to know what we can do? We have been with the aa for 2 years and pay over £50 a month. We broke down on wednesday last week on a dangerious corner we nearly got hit a few times and had to get my brother to tow me to his house around the corner in the work van of my own personal van i works for my self. We phoned the aa that morning coz the van wouldn't start thay said we was late by a few days and had to pay them £63.49 before thay could put through the system that we needed assistence. so i had to pay it but the bloke couldn't put me through i had to put the phone down and phone back and pay on the other number i got given.NOT HAPPY!!! Then it took the aa or shull we say the other ppl thay get to do there dirty work!! over 2 hours to come out to try and sort the van out. All he did for 2 hours was chat on his phone and just look around the van. Then he tryed to jump start the van our van was not going nowhere. he said then theres nothin he could do apart from tow it to the nearest garage that we wanted. he said we had to phone up the aa again!!hehad to shut down the claim he had another breakdown to go too so we could get the van recovered and taken to the garage of our choice because he was very busy and couldn't do it even though he was going that way to recover another car on his big pick up truck. so then we had to wait for another recovery truck that took an hour and a half to take it to the garage. We finaly got it to the garage and got no kurtacy car like what it's stated in our policy that we got the van is in the middle of getting fixed we got a phone call yesterday to tell us that because the payment was late what we know because my girlfriend went into hospital because thay thought she was having an eptopic pregnancy and was in sooooo much pain witch i think is more important then anythink!! i had to use some of the money to get to the hospital and said it was ok and the money will be in the bank the week after when we phoned them.. So now the van's nearly fixed thay said because of late payment we are not intitled to the £25 excess and thay pay the £500 what aload of s**t!!! we paid the excess to keep it upto date. and 2 days after that the bloody car breaks down it's not our week i can tell you!! everythings going wrong the car is in the garage with the van we got towed on the back of the aa by just a bar with me my girlfriend and my son still in the car!! Not in the aa van we were all in the car being towed that was 13 miles away thought that was illigal and dangerious??? well im getting on to the aa tomorrow morning if anyone has an address of the top boss man i would love it if you could email me or ombudsman i would be very greatfull this is whats ment to be in my policy witch i pay £52.00 a month for WHAT A RIP OFF!!! 3 cars on my policy for breakdown cover... a curticy car....did i get when i broke down NO!!!! i was stranded..... did i get the pay excess of £25 and thay pay £500 to fix my van and car thats each....NO ITS COMMING OUT OF MY POCKET THAT I HAVE TO FIND.... breakdown repair multy vehicle did i get that....NO!!! Its stressing me and the misses out she's exspecting and i don't want her too it's not fair.. im out of work with no van so no money comming in where am i going to find the money to pay for it all????? it says on there website that it's £16.07 amonth for what we have got so why am i paying over £50???? We have phoned them with questions we don't get the right answers when we ask for a manager we get he's busy and will call you back like hell do thay!! how can i get my loss earnings because im home stuck in doors no transport not money!! we have been nice and polite upto now i think it's time to show them who's in the right and talk to them down a peg or 2.. it's just not fair on people like us who pays out the money for the service and get's sod all for it....please email me with anything so i can get this sorted out my email address is brnellis10@gmail.com is there any way of getting any compensasion from them i have lost out on houndreds since last week i got nothing to drive and im bored and lossing customers that we have built up over the years. Thay aso said why don't we go hire a van lol with what shirt buttons???? thay make us sick!!!