ZipDee: surely, if it was illegal for them to ask for an upfront fee, they wouldn't have the following in their terms & conditions "for our services there is a brokers fee charged which is payable by you the client for the use of our services.. This is charged as an up front fee."?

here is an email address for Wentworth Finance: ms3l@app.topica.com (i don't know what topica means, but it also appears in this link to their website: Wentworth Direct Finance - UK Unsecured Loans) wouldn't it be a shame if they were bombarded with abusive emails.

#23: "they took my card details on the 24th and were not to take any money out till the 27th they took it out on the 25th" The same happened to me. I said when they phoned me that I would only want their services as long as I wouldn't have to pay anything till 26th, which they assured me would be the case, then they took my debit details and took the payment of £59 the very same day - on about the 16th.