Okay some updates BA are reconsidering the claim for a refund DWP have returned all documents and are now 'dealing with the claim' UK Bank are now closing the accounts UK Private Pension - since there will be no Probate had to fill out other forms and confirm that there will be no accounts named with 'for the late' or 'the estate of' so that payment can be made as per the will G

Hi Isn't the pension contributions tax exempt - so take Gross - pension = taxable income?? Obviously the Tax Codes and Thresholds will play a part in the calcs as well G

Update My insurance declined the claim since lung cancer was a 'pre-existing' condition at the time of booking Will try and ask BA to reconsider, otherwise I will lose several hundred pounds Probate (or rather the equivalent here in Malta) is completed and took 2 weeks from receiving the official death certificate Have now sent off all the necessary closure forms to Pension, Insurance, UK Bank, etc. Just need to visit the embassy to have her passport cancelled G

Hi Nicky Boy, My wife had Advanced Small Cell Lung Cancer (SCLC) which is not curable. The smallest quote for insurance was 1.2k per month (minimum) Her previous two Onco appointments were showing considerable improvements, so we were planning on visiting the USA later this year (Florida) with insurance hopefully at a better rate But the cancer came back with a vengeance I have travel insurance provided by my bank (since I used their credit card for some of the bookings) so I am trying to claim with them. My wife was automatically included in that insurance, so fingers crossed G

Update Got the paperwork request from IPS in the post - now just need to send back certified copies of everything All flight, hotel and holiday bookings have been cancelled and monies refunded --> excluding BA BA only refunded the taxes/fees but not the flight costs - purchased as non-refundable booking Even after sending them the death certificate they would not budge!! Will let you know how I manage with IPS - looks fairly straight forward G

Hi All, Got feedback from DWP - I need to contact the International Pension Service(IPS) International Pension Service on 0044 191 218 7777 (open 8am – 6pm GMT Monday – Friday). https://www.gov.uk/international-pension-centre Will let you know how it goes G

Update: Phoning HMRC is a waste of time and effort - keeps disconnecting and queues are at least 30 mins minimal Managed to get an adviser via the 'Chat' function and the adviser was very helpful and registered the details needed by HMRC (P1000 being sent out) I still need to contact the other departments (passport, benefits, etc.) so he gave me a link to 'Tell Us Once' and got an e-mail address from that - 'tellusonce.communications@dwp.gov.uk' I cannot use the online service since I do not have a UK reference number for the death So have sent details to them as well, so will wait to see what reply I get G

Hi All, So DWP got back to me and basically since she was under the state pension age (66) all records are with HMRC So I now need to contact them HMRC – 03002003500 Wish me luck G

Thanks HB I have sent them a message G

My wife would have been due the state pension within the next 4 years - if the age does not change again As a UK citizen I thought it was necessary to contact GOV.UK to ensure that her passport/ID/pension, etc could be correctly 'closed' She also held various accounts in the UK - these I have managed to contact and arrange for their closure

Hi Ethel, Yes I tried going through all the possible links to get to either HMRC or DWP - post is not something I trust internationally unless via secured messenger (pigeon ) Those web pages do end sending you in circles if the death is overseas AND non-resident for UK purposes I am sure it will get sorted soon, even if I have to visit the UK to do it G

Hi HB, I have sent the DWP a message via their 'contact us' webform - let's see if they respond I have the local Public Notary to attend next week, maybe they know how best to proceed regarding contacting other countries governmental departments (e.g. pension) Will keep thread updated as information may help others later as well G

Hi HB, Still working/living in the sunshine of Malta Been trying to contact DWP or HMRC for over a week now G

Thanks Andyorch, We did have a Gateway ID but it expired as indicated Trying the 'create new account' only works if you only have a UK address using option 2 Option 1 is not viable due to circumstances Gerson

Hi CAG, Hope someone can help me My wife sadly passed away recently and I have been trying to contact HMRC for the last week Online website just sends me in circles I cannot use 'Report Once' since we lived outside UK for many years Phone lines to HMRC are either busy or they cut-off (Sorry we are too busy, Goodbye --> and that was the bereavement one) So any suggestions gratefully received Note: No problems with bank/insurance companies or even Easyjet/Ryanair Gerson

Just tried to do a rebooking - what a nightmare...... I expected to pay only for the cost difference between the flights however.... You will also by charged the 'premium' for the seats and Priority/Cabin This means that you will not get the 'discounted' price available if you were to actually book them online They did point me to the 'Optional Fees' which only gives the cost estimates - nowhere can you find an actual 'this is what you paid and here is the new cost' - only a 'here is what you now need to pay' Chat stuck to the Ryanair script - no refund, no voucher, you MUST change or lose it all Seems that ancillary costs are inflated for 'forced' flight changes G

Hi All, Following on from https://www.consumeractiongroup.co.uk/topic/423601-fast-track-refund-ryanair-full-refund/ Refund for the fast track was only obtained via chargeback Booked new flights for travel in July 2021 to Malta which are now not possible due to the recent restrictions being put in place (child 12yr and AZ batch number hit) Went to see what options were available but could not access the booking Ryanair had blocked me until I repaid the chargeback :-( 30 mins later via Phone call to Chargeback Department they finally admitted that fast track was closed on the date and removed the 'block' Today I find that the only option I have is to rebook - but when do I know it will be possible to travel again???? I know the CMA is trying to make a case against BA and RYANAIR concerning this aspect (amongst others) but what do I do in the meantime?? I have only a further 3 days before I am 'locked in' Suggestions please..... G

Ryanair did not appeal - so ended as expected :-)

Have now passed this to the CC as Ryanair were totally ignoring me Funds are back in my CC account - temporarily until 90 days or they appeal G

Okay so no reply from Ryanair other than the usual about flight cancellations/vouchers Do they ever read a refund request properly Anyways sent of a 'Dispute' form to Capital One Will update if/when I get any feedback G

Well guess what....... Got a reply from Ryanair which basically said - if flight cancelled, or you got vouchers, blah, blah, blah, case closed Not one word about FastTrack Have sent it back stating flights were okay, no cancellation - please refund the FastTrack payment ONLY Will give them another week Can I use Sec75 - credit card - to make a claim if needed? G

Hi Kyosanto, Thanks - my thoughts exactly Family members were too excited to be getting some R&R they did not take video or photo Been trying to contact Ryanair via 'Chat', Facebook - no answer so far Will send them an e-mail and see if that gets a reply otherwise I will get the Credit Card company involved in a reclaim G

Hi CAG, Managed to get some of my family members over to Malta for R&R. Booked with Ryanair, and as per recommendations added 'Fast Track' Turns out this was not available at Luton airport, for unknown reasons, on the way out According to Ryanair website - they are not responsible and will not offer a refund My thoughts are : 1. They are the supplier and sold this option (actively promoted as a COVID reason) 2. As the 'supplier' they are liable if this not provided and therefore the 'contract' was not full filed and a refund should be given Am I correct? Gerson

I use them only for e-mail and my last bill was 1.60 dated 21st April. As yet they have not informed me of any increase in costs G

Hi Gdb, I posted a document on German debt process here (post #53)http://www.consumeractiongroup.co.uk/forum/showthread.php?333134-Uk-citizen-with-debt-in-Germany-please-help.&p=3674780#post3674780 Hopefully it will help you understand the process in DE Viel Glück