Hi, I ‘m looking for some advice regarding a faulty Acer laptop purchased in October 09 from PC world. I bought the laptop for my daughter who was working away and delivered it to her a week later. Over the next few months she phoned a few times saying it would not boot, we resolved this simply by first booting in safe mode then rebooting again normally and it seemed to work ok again for a while.
Five weeks ago she came back and since then the no boot 'can’t find OS' problem has arisen 3 times. I set it back to its factory default settings hoping this would help and it did for about three days then conked out again.
Upon closer inspection I noticed that the battery is not sitting in the laptop properly and it will not lock in place, in fact trying to lock it in forces it further out and you can quite easily remove it no matter how the lock buttons are set since it's just about hanging out anyway.
I took it back to PC two weeks ago and the guy said it was obviously defective and this could also be the cause of the boot failures, but they could not refund me since it was past the 28 day policy. He told me to phone Acer as it was not something PC world could fix. However Acer said they are not responsible and that my contract is with PC world, this is confirmed on the Acer returns policy on their UK web site in Big Red Letters which states “Please note that all Acer products purchased from PC World, Dixons or Curry's are supported via the store from which the product was purchased.”
So I phone PC world who confirmed they would not refund me but they would collect it for inspection and repairs. I have waited in on two separate days for collection but both times nobody came. I have now arranged to travel the 35 mile to my nearest PC world store (again) tomorrow to drop off the laptop for them to take it away to repair.
Thing is do I have to accept their demand they take it away to repair it when quite frankly I would rather get a refund and go elsewhere to buy another one. Can I insist on a refund since it is less than 6 months old, just by the skin of my teeth, however by the end of next week it will be past the six months. I’m quite angry now and very, very worried about PC worlds incompetent service it brings me out in a sweat wondering how long this will take and how it will go.
Many thanks in advance for advice.