The calls were made to a sexline in the middle of the night! Now here's the good news: It worked! Just had a call from Sky Executive team - cancelled all outstanding bills and TV back on [which was cut off on 17th Feb] and now they're running an internal investigation! Yay! Even was given a direct contact. It pays to go straight to the top. Terribly apologetic for the treatment I've had. S'pose I should thank Sky now for being efficient - but it did take 2 weeks!

Andrea Zappia [Andrea.Zappia@bskyb.com] Managing Director Customer Group BSkyB Just cc'd him on a complaint email I sent to mysky@bskyb.com at 23.30 [along with CEO] and have had read reply back from Mr Zappia at 23.43. Been having problems since 17th Feb thru Sky Talk charges for calls I never made - some of which were there was no one in the building; my normal Sky Talk bill for last 18 months is approx. £5 per month; last month - over £300! We shall see if all gets resolved far quicker now I've involved the big boys! Will report back...