Hi not sure what to do as i am new to the site but had to get my anger out to someone at the absurd way PH bill thier customers, I usually pay them a month in advance but unfortunatly my partner has had a serious illness and was off work for 6 months. We didnt pay for 2 weeks and received a letter, with it was a photocopied piece of paper saying they could help with arrears, My partner rang up and explained that we did want to pay its just we were struggling so if they would come to some arrangment with us. The person on the end of the phone said yes they could if we brought the account up to date !!!! ( if we did this we wouldnt be in arrears) We brought the account up to date and were told to ring back the following week, our pay day is a Saturday so we rang on the Monday after as we had forgotten, we were told we couldnt come to some agreement and that we owed the the payment plus the week afters payment and a late fee I told them i would not pay the late fee so the customer advisor said they wouldnt take the payment. I couldnt believe what i was hearing so i put the phone down. We brought the account up to date when someone called round to the house. The same has happened again this week we couldnt get into town on Saturday to pay so i gave my mum the money plus the late payment fee i knew i would be charged and they refused to take it , they said i needed to pay the following weeks money. I have just got off the phone after having a heated conversation with their store manager , Can someone please help me as these people are making me ill i feel i can no longer call them or go into the shop incase i say or do something i may regret !!!!! HELP.