Hi Blitz, just wanted to say thanks for your help, trading standards letter did the trick, they contacted mamager at store, and we took it back on Saturday and they have refunded our card. Thanks for your help again, Em

Hi Blitz are you about please, I'm still having a problem with Argos they didn't reply to my letter and its over 7 days now, Thanks Em

Thanks thats brilliant, will send it off ASAP, will let you know ehat happens, thank you so much Blitz Em

Thanks ever so much Blitz I really appreciate that Em

Hi Blitz Thanks for your reply, your the first person I've spoken to has has common sense, I've felt like I've been running round in circles. Could you let me know some things I could write in the letter please? Thanks again Em

Hi I hope someone can help me please. I bought a PC from Argos Direct last June 09, and it went wrong at Xmas, it kept going in to safe mode, so I phoned Argos and they arranged to have it sent off for repair (Fujitsu), it came back 5 days later and had a new problem (keeps blue screening for no reason). So I wrote a letter to Argos stating the sale of goods act etc..., as given to me by Consumer Direct, and they arote back saying they had spoken to the store (Newport Isle of Wight), and we were to take it back they as soon as possible to be sent off for repair), so last Sunday 14th Feb, we took it back there with a copy of the letter, and they refused to accept it saying they can't send it off for repair. I write back to Argos (tried to phone Computers are down there!), they phone on Tuesday saying we will get Technical to talk to you within 2 days, but have heard nothing. Have been without computer for nearly 2 months now, (am on sisters ), have sent all my letters to head office at Argos as getting no where with Customer Services, but it just gets passed back to them. I'm at my wits end, with phone calls and recorded delivery costs all adding up, I don't know how to solve it. Sorry its long winded, Thanks