Hi Harvy28 I also have a problem with Cousins. My wife and I recently purchased a leather electric recliner 3 seater and single seater suite from their Dudley branch. The delivery drivers spotted a gap between the seat cushions where the 3 seater is joined, it comes in 2 half's. They like me thought it looks odd and gave me option to reject it or keep it. I rejected and they took it back. I rang Cousins customer service who said their independent technician report said the gap was acceptable and they were ready to return it to me. I said I want a replacement or a refund. They refused and want to return the suite to us. I just wanted to know how you got on and do you have the name of their general manager or anyone high up.