Apologies for the spelling mistakes not good big fingers and iPhone don't mix

Hi, I apologise for the issues you have had with Argos home delivery. With regards to the issues you have identified I am sorry to advise that when entering contract with Argos you confirm your acceptance of the terms and conditions stating that all orders are due to stock availability. Now that I know in your situation isn't ideal but with regards to the failed relict did they advise of a reason for the fail? Secondly a gesture of goodwill will always be discussed once the goods ate delivered and you are happy with what we have delivered. This goodwill can either be a gift voucher or a goodwill as some money payment the amount though will be of the advisors discretion, you are best asking to speak to the managers to discuss this. For the time off and the phone bills to the contact centre you will be asked to send a copy of your loss of earning which you can retrieve from your hr department and sent to a correspondence address which again can be given to you by the managers this applies the same for the phone bills. This all again will be acted upon by the discression of the advisor dealing with your case. You are best speaking to the managers department to see if they have the information to when the stock may be available or when it is being transferred to the drop stocking your order. Looking at the information that has been given to you I advise this is provided to you by a manager rather than a frontline advisor as managers have more options to discuss. I would strongly recommend speaking with them if you are able to call in again. Please be aware these are my own opinions and do not reflect the opinions of the home retail group ltd. information provided within this post is of my own source and of no information reflected from sources within the group.

ok, lol. I guess im wrong like everyone else is on the thread who has kindly put there time in trying to help you. I would go on consumer direct and have a good lengthy read on consumer law, distance selling regs etc. If you feel that what I have stated is incorrect take it to a legal representative who may be happy to take your money to advise you the same as we all have here. Im sure though what I have stated in my last post is correct. If there is a CAG Site team member who can back this up or correct me if i wrong, im happy for them to override my last post and help you ote as this thread seems to be going nowhere. Thanks.

Hi I work for Argos, Consumer law states the following: Yes, when we send info to yourself, either e-mail or a phone call eg; to confirm that the goods have been despatched, than yes, you are correct that we have confirmed the contract between you the buyer and ourselves, argos the seller. Argos terms and conditions states that goods are all sold, what ever it may be from a camera to a washing machine, all subject to availability of the stock. Like your case it was an end of line product, so by Consumer Law, we have to put you back in your original position before you entered contract with ouselves. Which would be looking for a Camcorder with your money in your pocket. If this does go to a small claims court you may find that it will not be, 1. Worth while for the above reasons, 2. You may be liable for the costs if you lost in court. You will most likely get a full refund, which will include your delivery charge. This then has put you back 'In your original position' as per consumer law states. Hope this helps. I just want to make it clear that anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts.

Hi, Refuse delivery, call up argos to get all the order numbers, this may mean them having to take your details and call you back. When you have all the order numbers work out which one you accepted. Then cancel all the rest of the orders. If you have accepted more than the 1, again just work out which one this may be. If you carnt, just advise them of this and tell them to cancel all the rest of the orders, leaving the one that you have accepted. If you have accepted more than the one, then these will have to be returned. 1. So in total there were 57 toys 2. Only 3 were needed, 3. So return or cancel off the 54 Return back how ever many have been accepted aswell bar from the original 3. Hope this helps.

Hi, again apologise for the issues you are having with the netbook purchased in January 2010. Now if the goods have been sent away already to D&G Henry and it comes back as not manufacturing liability, then you may have to look into an independent report to confirm the issue. We ask of this as we have to take into account that the tech that looked into your case is a professional within that area and would have conducted a fair and non-biased report on what he felt was the issues and the causes of that. Now yes at first you will have to pay for the independent report, these can average around £25 plus. This report then gets a second op on the goods and then can confirm the issues that you have identified are a manufacturing defect. Now after that report have been optained, you will have to show us it so we can see the details of the report. If the goods were home delivered you can call the customer services to get the correspondance address for which the report will have to be sent into, along with a cover note and your order no. But if they were purchased instore you can just take the report into the store for which the store manager may have to look at to confirm. If found to be a manufacturing defect off the independent report that you have obtained options will then be discussed with you. Hope this helps. I just want to make it clear that anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts

Hi, again i apologise on behalf or argos ltd for the situation you have found yourself in. Now with argos clearance bargains its a different story if they hve been delivered faulty, etc. Now you can locate a number off the ebay site for argos clearance bargains or you can call the argos customer services for the number. Argos clearance bargains orders do have to go through them if there are any issues at all. We at argos can only locate orders that have been purchased for home delivery through the argos.co.uk website, via the phone or instore for home delivery. I understand that this may not be best practise, but this will be the quickest way to resolve the issue. May i ask what address you returned it to, or did a carrier company collect the goods???

Hi welsh lady, Firstly on behalf or argos I would like to apologise for the situation you have found yourself in. I can understand that goods are purchased for an intention to recieve them for that purpose asap. Now there a a couple of options for you.... 1. You are fully entitled to a full refund including the delivery charge if you are not happy with what you have been informed. 2. If the goods are over what we call ' Lead time ' ie. it will be with you in 28 days and takes 42 you can ask the agent you speak with for a GW gesture for this delay, they may at first offer you back the delivery charge which is standard company policy, but then may advise that a further gesture can be looked into after the goods have been delivered and you are happy with them. Meaning Gift vouchers my be offered. BUT THIS WILL ONLY BE DISCUSSED WHEN THE ORDER IS COMPLETE NO AMOUNTS CAN BE DUSCUSSED UNTILL THEN!!!!!! 3. Or if you want to you can look into an alterntive product, one of the same value, which they will exchange for you. PLEASE ADVISE THAT IF THE ALTERNATIVE PRODUCT YOU HAVE CHOSEN WILL BE MORE THAN YOU PAID ORIGINALLY, THE DIFFERENCE WILL HAVE TO BE MET!!! You can call the customer services on 0845 640 3030 with the order no. and the named customer on that order must be present to discuss the following options. Hope this helps I just want to make it clear that anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts

Hi All. Like blitz i am a Argos Colleague who is happy to help with any queries anyone has. I just want to make it clear that anything I say is my own opinion and in no way am I a representative of Argos Ltd, Home Retail Group plc or any of its companies. No terms are created, nor liability accepted by myself or the for-mentioned companies for any personal advice I provide in my posts. I will be posting reply's to all the above issues shortly.

Hi, Ive posted the same thing now and im getting rearlly fustrated now. Im one of the unlucky ones who got a guarentor to sign my contract for me, and Im now lost on where to go. Can someone please give me some possible options on what I can do now as I know sec 75 doesnt cover me now. Im not willing to make a claim to be a unsecured creditor with Advent, as im going to get nothing back. Computeach will only con me when I sign up for them as I had 4 weeks left on my course end date, and after i sign they will then ask for monthy payments. So im king of screwed paying back this loan. Can anyone help at all as im not the only one in this situation with regards to the guarentors, so if somebody on here in the same situation as me, can you reply and advise what is the best course of action. Thanks

Hi all, Just wondering if anyone can help at all as I know that Im not the only 1 in this situtation. The loan that my father took out for me for the course was not advised was a different loan/credit agreement to one that I would have signed by myself if i was accepted, is this the case??? are they different agreements, can we confirm this or shed some light on this for me please.... If so what are the 'legal terms' for this, if found that we have signed the credit agreement under the impression we were covered by section 74 of the CCA, then car'nt us guarentors hold barclays/advent to account for this, the salesman at the end of the day was the representative for boths companys. is it worth this being looked into. What are other people doing in my situation, i feel now that im at the bottom of the pile with not really a hope of getting anything back. No point as i see raising a claim against advent as Im not going to get the money back that way which i accept, so what are my other options, can somebody PLEASE HELP !!!!!!!!! Thanks

Hi all, quick read through the latest posts and I can see already im not the only one with the issue. Im in the same situation as some with regards to the guarentors. Now what was this about the wrong credit agreement being set up for us, can somebody shed abit more light on this for me please? Secondly, what are we all doing about this. Are we raising a new complaint with the fos for mis-selling? or are we sitting tight and see if hausfeld can help us. I know fuzzbutt has been great throughout all of this but am getting abit miffed now on what is the next best thing for us. If i accept computeach i can gaurentee that they will continue the training till the end date on my contract would have been complete with advent, then turn round and say that now you have to pay. sorry , no way, not getting into more mess. I have all the evidence i need, there prospectus, letters pushing me into signing, all that. So just after advice on where to go. Thanks

Hi Fuzzbutt, I am already included in the group legal action, but thanks for the offer. I will send the info through a e-mail to you if you like so ingrid can look at it, see what they make of what Barclays and the FOS have to say over the issue.

Hi all. Ive had a reply back from the FOS and Barclays Partner Finance. The FOS said the following: As there is now debtor-creditor link with my father through advent then i cannot hold barclays partner finance liable for the agreement and cannot claim my money back. which i cannot understand as advent agreement states that they are supplying my father the MCIW, through a link loan with barclays partner Finance, so my father has a link with advent as they say they are supplying him with the course but me as the student. but the FOS state as im the student this isnt the case????? confused....... Barclays say that my investigations into the company are correct in some cases, but afetr reading the majority of the corporate jargon. the main point that made me chuckle that they say its not there fault that a computeach course is cheaper than an advents course. I can post the whole reply if you like see what you guys think. So they have closed the complaint with the FOS and Barclays Partner Finance states that this is their final response to the matter. So where do i go from here???? Has any one else had the final responces from Barclays Partner Finance????

Hi Fuzzbutt, How come you paid £4,950 for the MCIW? I took out the same course in late 2007 and only paid £4,750? How far did you progress into the course??

Cheers, i think martin killed 2 birds with 1 stone there lol. Info sent.

Thanks Bluedo, Dont wish to sound thick but the only triange that i can see under my name / post is the report post button, is that it???

Beedles6, Great find. Very interestig read. Im rearly stuck which way to turn at the moment, who to write to and how to solve the situation. I carnt as some people have stated on here cannot rearly afford a solicitor, but can only see thats the best way to get what i want, a refund. After reading that post that beedles has found im unsure now wether i should send a letter to BPF and the obudsman qouted on that post and wait to see the outcome, our wait for the CAG team to help?? which is much apprecaited by the way martin and the team. Any suggestions which may be the best way to go about this? Happy easter to all.

Yeah and boasted about his company and that his cousin was a director of a premier league club. it was a alfa i think??? the bloke did demand alot of black coffee.

Hi, Thanks for finding all that info, great ammo in the battle for declining Computeach. Where did you get all that information from? only asking as we may need to quote back to it in the future???

Thanks just had quick read through and had to laugh. if barclays see all the above as THE SAME OR BETTER than advent then they have a fight on there case as this clear as day says breach on contract. Not one thing listed is the same as what advent was offering, do these idiots at barclays enjoy the phone calls and letters. sit thinking now they are trying to take us all for fools and are just looking at this and laughing. more ammo though to back the case. thanks again:D

No, nothing on there at all. Only my signature. i was visited by Peter Moore of VOX Industrial technologies, there is a signature on the green part of my agreement but not by him dated 30/01/2008. alarm bells did kind of ring when i though to myself why on earth is a company director coming to my house selling me an IT course, should of followed my thoughts.

people like myself though with that in writing saying end date eg. in my case; 04/02/2010 where does that leave us cus that more or less saying that its you word against the tw*tin sales rep. blantent mis-selling but can this be proven??

Hi, Yeah contract start date was the 04/02/2008, end date being the 04/02/10, signed by myself on the 25/01/2008. now thinking to myself what a t**t why did i bother. reply from a4rons solicitor, very good development, sounds like the ball is eventually rolling. he must believe that he has a very strong case to take this on. that gives me great confidence in him. very interested in taking up his offer to include myself with the other 11 people who already have. lets try get as many people as possible to get on this aswell, a4rons how many people will this guy represent??? does he feel this is a case that can be won?? lets try to get the numbers up for this

evening all, Have been watching the thread now since the start of this whole mess and must say thanks to all people that has been digging around after info and posting it for all people to see, its been very helpful. Got my BPF letter today, called Computeach just to see how they were intending to furfill my contract and continue the training, passed over my student no. to be told yes you can continue the training but alternative funding will need to be found to continue!!! So on the phone to BPF, told them the convo with Computeach, lady said, no thats not right, you have paid us the money, this being £4750.00 before interest and that they should fufill the contract??? What!!! the contracts with you!!! confused!!! Sent the info into the complaints depo at barclays partner finance and we will look into it, yeah when you can be arsed. though im not aware if most of you know this but computeach are evaluating each student under the start/end dates on the advent contract, mine ending on the 4/02/2010, even so advent went bust on the 27/01/2010, so yes youve found a new provider but still breached the contract on the 27/02/2010, so if i am to decline computeach, which damn right i am, have they still actively breached the contract still or have i by declining it??? as no where in the advent contract or BPF says this has to be excepted. Im stuyding the Master CIW Website designer course and was told that the course consisted of the following elements: XHTML, CSS, HTML, DREAMWEAVER, FLASH amd FIREWORKS. Is any one studying the same course under advent and does computeach offer the same in there studys for the CIW program?? if not isnt this a clear cut breach of contract by BPF and the supposed tweaking of Consumer credit act by them to supposedly HELP us? Sorry if repeating previous questions have read the thread since pg 61. Very interested now in a4rons solicitor, can anyone who is dealing with him post developments to see if its worthwhile to forward details onto him?? its getting to the point now as ive said to myself since the start, this is going to be settled in court. fuzzbutt great letter, direct and all true. is it ok that i not carbon copy your letter but try to taylor it around my own circumstances then sent it away??