Hi Bank, thanks for the quick reply If i sar them would those details include telephone conversations, in written form as these are where they admitted their error, i refused to pay as i believed the contract to be null and void as in the clauses it said it could be cancelled due to them putting me at a disadvantage, i consider hours spent on the phone trying to sort the matter, originally being put on the wrong contract and incapable staff debiting instead of crediting and general unhelpfullness to be pretty poor. I even asked if they could credit my account from the existing one running alongside as i always overpaid this one, i get paid weekly so pay by weekly standing order as i dislike too many direct debits coming from my account, they even failed to advice me that this was not possible. ta

Hi all, this is a bit long winded so please bear with it In dec 2011 i took a new contract with o2 running alongside an existing contract i had with them (been with o2 for the last 10 years), it was the usual thing with x amounts of minutes, texts and also data, however the first 2 bills i had i noticed i was being charged for data and being lazy i paid without checking i also added an upgrade to my account to allow for even more extra data, the third bill was i was also high so i decided to call them and find out why, o2 admitted to me on the phone that they had originally put me on the wrong contract due to an administration error and thats why i was charged for data, i asked for all charges to be refunded to which they agreed but then proceeded to debit to my account, another time consuming phone call and another admission of error they said these would be reflected in my next statement however again they failed to credit my account with the correct amount. I refused to pay and they started the threatening letters which i ignored, then they passed me on to a dca who asked for my financial details and got quite shirty when i refused that over the phone. Having not heard from O2 on this matter since and still having a different account with them i asumed the matter had been closed as a probable stalemate but have today checked my credit file and found they have added a default to the account and the cheeky so and so's have made it for the full amount after i changed the contract believing it to be my error. sorry for that, if you managed to get to the end and have any advice it would be appreciated. cheers.

Thing is on their reply they state that the 40 day time limit on the sar will not start running until they have recieved the new cheque or po, can I insist that the time limit should run from the date they recieved the original letter as it was there fault that the fee was lost, it seems to me going through a lot of other threads that this can be quite a common thing to happen. many thanks for your replies

not sure on expiry dates on postal orders, but it does say on their reply to send a cheque or po, which i have done and said po has now vanished! cost me a tenner that did

Hi sent a sar to capital one on 28th january including a £10 postal order and sent recorded delivery, had a letter back this morning saying thanks for the letter but no information has been disclosed as they have not recieved payment, obviously a delaying tactic on there part and i can send another postal order, but can i claim the original money back as the letter weas surely signed for on reciept. many thanks g