GOOD NEWS!!! engineer came today and installed new parts and it lives again. Also got a call from directors p.a after emailing bob darke at head office who was very apologetic for the way things have been handled,they are ringing tommorow to check repair is ok and discuss compensation for inconvenience. It really helped going to the top as the robots in customer care just read from a script and hope you dont go any further....in fact they actually told me i couldnt take my complaint any higher on one call to them!!! I will see what the next call from them brings and report back

UPDATE................ The parts are now in stock and they are sending an engineer to fit them on tuesday 11th. no reply to email complaints,telephone complaints or letters just same rubbish about reasonable time. all in all a shabby service. went to currys for a new tumble dryer and they were really good with how they dealt with me and my purchase. they do an insurance called "whatever happens" for £2.50 month that covers for everything that may go wrong and it has no end so while you pay your premiums your covered so in theory you would never need to buy a new machine!!! after 3rd repair you get a new item so its a winner for me. as far as im concerned comet ill never buy from them again and ill tell anybody who will listen what a shoddy service they provide. I f i had the time or energy id start a facebook page dedicated to cometspoor customer service and cost em a few more customers as a thankyou for all the stress ive suffered!! thanks to all on the forum i will certainly tell people what a valuable service you all provide. Il post again after the"engineer" has been.

Hi all bought a hoover washing machine in may 2011 and the pump went. called out comet engineer which took 2 weeks to get pump and fit it. whilst doing the repair the engineer tipped water onto the main circuit board and destroyed it. enginner left in writing that he would be back monday at the latest with a new board(repair day being friday) monday came and went no repair phoned customer service who said it will be 7 to 10 working days for part to arrive meaning as a family of 4 weve had no washing machine for 3 weeks and it looks like it may be 4+ all i get from the robots in call centre is that its "reasonable" for me to have to wait this long. ive argued that its not reasonable and asked for a definition of how long is reasonable but they wont comment. all i want is a new machine to save me a fortune in laundrette bills am i being un reasonable? any advise would be great