I cant record calls at the moment.
But all calls typed out by myself as I take them.
All contect numbers and names of the callers are recorded along with the call time.
Im getting good at making them wait whilst I type and search googlemaps for their address of the so called office.
I even ask them to confirm the address they are based as I have an address in surrey from an email.
So far all calls are coming from the manchester office.
I'm collecting all information I can and on friday sending to the relevant offices with express permission that all evidence can be used in any legal proceedings that they wish to under take.