Thanks. My sister had the same letter from them about her claim and she said she spoke to them and they told her that the payments she has been making for the last few years were for a payment break plan and not ppi. I've just checked my statements and mine also say payment break plan. Is it worth following this up with a sar request.
Also, i don't know if it would make any difference but I haven't been working since 2009 due to having 3 children so would the payment break plan of been any good to me anyway, or it that not their problem. I have never signed anything to say I wanted it.
They have credited my bank account with their offer this morning without me accepting it if that makes any difference. Should I just accept it?
Thanks again