Hi Everyone, I would like to ask for some advice if i could. In September 2009 me and my partner went on Holiday to Mexico with Thomas Cook (Package Holiday, 5* Hotel, Thomas Cook Airlines etc) I won't bore you all with the details but in a nutshell we had problems from the off, we flew Premium cabin from Manchester and our plane was delayed 4 hours, then they made us fly on a smaller plane for 10 hours with no premium cabin (they said that our premium cabin would be refunded for both directions as they could not say if premium cabin was available on the way back), our rep and other TC staff also told us this regardless of if they could or not. That was just the start, there was a fight between 7 young lads that broke out 5 hours into the flight (the TC staff did not handle it well and just made it worse). The Hotel was also problematic, half the hotel services was closed due to poor guest numbers and we had no running water for 2 days. Overall not good. We put in an official complaint on the 2nd of October 2009 and posted it via the Thomas cook shop, so far we haven't had an official reply, we have been into the shop 4 times now and all that we keep being told is that the customer relations dept is handling a large number of complaints and to bear with them. They owe me over £500 for the premium class refund not to mention a reply to all the other problems outlined. Please could anyone advise what route to take next as I seem to be getting nowhere. Thanks Peter