I love a fight ;-) COMET HO in Hull need to understand, deal with people in a decent and dignified manner. Sticking your head in the sand and saying 'Not my problem' leaves your backside exposed, nothing beats kicking that backside.
I managed to corner the dept manager at the COMET store, as the manager is a by product of CS in Hull ;-)
Had to buy a new TV which will be fully refunded once our TV is fixed, so at least the kids can play with the new Wii games. As I have all our media on a server, they couldn't even watch films. At least the music side worked as it didn't require the TV
The threat of legal action is sometimes the best catalyst.
What get's my blood boiling, is having come up with a number of solutions to rectify the problem, then having some snotty nosed, faceless, unhelpful sorry excuse for a human being saying 'No' without thinking.