Not sure if i am in the right place.....so apologies if i am wrong. Is anyone able to help with a query?
I bought an item, they sent wrong one. When questioned they were rude then when evidence produced....so nice.
I was given 2 options, original order or keep one sent and they will part refund. Now they saying they will send a pre paid label and to drop off for hermes collection.
1 i have no printer
2 there is no way item will go back in packaging as it was squeezed in. They are yet to reply to my reply, just wondered if anyone knew my rights as it was their mistake, oh and arrived a day late