can i point out also LL is friends with our neighbours next door so im sure things get reported back the minute we sneeze

hi il try and keep it short and quick, basically we have lived in a property for over 3 years going through a LA, we found out 2 years ago we were eligible towards help with the rent via housing benefit, (husband works full time) as we have 5 children, anyway this was fine with LA and they suggested "top ups" every month to cover shortfall in rent. as housing benefit was paid every 4 weeks and i paid a top up every month suggested that they would get an extra payment each month, however, a couple of times last year i was unable tomake the full top up, by a certain date as i have an ill son in and out of hospital. LA had emailed me, i didnt pick it up due to not sitting on comp all day, on 3 occassions LA has sent an employee round knocking on the door asking when i will be paying top up. no phonecalls no letters nothing. 1 time my daughter answered and told them i got had gone to the shop LA had drove to the shop and saw my car and waited for me outside the shop to discuss this! May i point out that on every occassion i was actually in credit on my rent account due to the housing benefits being payed 4 weekly, at one point when they sent someone round they had £1200 sitting in there rent account. about 2 1/2 months ago we had an inspection all was fine untill i pointed out toilet handle had broke at the weekend and a tile had come off the shower, also i reminded them that we had been without a working cooker for two months. inspection was in good order. then 4 weeks and no work still done, we decided to have some neighbours and friends round for a social gethering for a bbq, dignified affair spent mostly indoors as it was freezing anyhow as we have a large family we always have excess bin bags due to the bins being emptied fortnightly, so we put these round the side of the house to keep away from bbq and fire pit to stop spitting and fire hazard. a couple of says later i had gone to pick my kids up from school by foot passed my daughter on the way home who was going home after college, she rings me two mins later to say 2 people from LA were on the drive asking to go around the back she said they were going anyway she felt intimidated, so theyve seen the bags and then decided to serve section 21. neighbours have apparantly complained over noise and rubbish and this is where we stand today, we do not get on with neighbours, in fact they are possible suspects in a hate mail campaign we have ongoing, is this harrasment?

council agree with rossers thats my problem lol, basically i tried backdating it for 3 months and i appealed on the grounds of my depression and money and that sort of thing but they retaliated by saying my husband wasnt so he would have been of clear mind to claim prior to finding out so that was a no go and to be honest just was happy to get any help

yes i will be doing in full next week wanted to pay it off then reclaim i think its totally different story when ur backs against the wall i now get full ct relief due to not knowing certain benefits were not classed as income ie dla and child benefit so my pcn and her team looked into it for me and found out we qualified, if only i has known this for 09/10 tax year wouldnt have had this problem

* PT soz lol

PD as it stood 2 weeks ago i owd £567.00 i paid off £400 then and there as i said i wouldnt pay rossers fees because i am querying them and i wanted the liabilty cleared,... whilst i was paying i had an unfortunate dealing with a council worker who said some not so nice things i made a complaint about him and i got to have a meeting with top dog of council where i gave a statement in this meeting because of the seriousness of my complaint they tried to come to a comprimise they offered to pay off £100 off the £167 remaining. so as of last week i have a ct liabilty/demand thingy saying i owe £67 if your still following lol the council had already paid rossers there fees and i have to pay the council so all that is remaining sof ar is £67.00

my thoughts prescisly WD

i could be wrong but i dint think you could add more items to an already established levy?? someone correct me if i am wrong... iok so this raises another query they have just admitted first call bailiff generally doesnt do a mine sweep of the house and everything is done in the one room where discussions are being taken place so they more or less have stated he didnt clap his eyes on anything and i could have listed a whole load of tosh that i dont actually own

PT you had me roling l on the floor laughing haha did you note the typist wasnt that great either (was typed word for word by me) on one part they put 25th nov 2011, i didnt invite the bailiff to stop for over an hour in fact she wasnt here 30 mins because she was stopping me from picking my kids up from school (which i now understand as another bailiff ploy) pity the last "2nd tier enforcement agents" memory is that poor whens shes adding ficticious fees on to her account, i have of course asked for this to be esculated to level 2 complaints proceedure where im sure Lynda la plant will be drafting her novel up pretty soon lol. WD i no my 6 yr old is good at telling stories and white lies too but normally when i tell him il be contacting chief inspector dufus i get the truth out lol

hi all an update i complained to rossers and this is the response i recieved good reading in my opinion YOUR COMPLAINT Having read your complaint, i have highlighted the issues i believe you would like us to investigate.. 1. You state the levy is invalid 2. You state the visit on the 12th february 2010 was a fee gaining exercise 2. You state a waiting fee cannot be charged. 4. You state the bailiff humiliated you in front of neighbours 5. You state the bailiff did not withdraw from the property even though the company was aware of a vunerable status within the household. MY INVESTIGATION I have reviewed our records and i have spoken to the bailiff in relation to the visit to your property on the 25th november 2010. Please note that the levy was completed by a first call bailiff, as rossendales work on a two tier basis, the first call bailiff will NOT in practise make a thorough diligent search of the property, confining there enquiries to around the area the meeting took place. In this scenario the goods listed may well appear to be inadequate, however if installments are not maintained at an agreed level, the case is issued to an enforcement bailiff who would make a thorough diligent search, and able to list goods NOT previously listed by the first call bailiff. Our records show on the 16th February 2010 we received a complaint from you concerning our bailiffs attendance on the 12th of febuary 2010. This matter was investigated and a response sent to you on the 1st march 2010 concluding rossendales had acted correctly. as advised in our response when we received your letter where you confirmed Mrs ****** was taking **** tablets we contacted our client *** mbc for there instructions on this matter. The council advised us as the account was in joint names we were to proceed. In regard to the attendance fee and waiting fee incurres on your account, only one attendance fee is incurred on an account at the standard rate agreed by our clients, this was charged to your account 12th february 2010. Please notew when the bailiff subsequently attended on the 25th november 2011, as the bailiff was in attendance for over an hour, a waiting fee was incurred for the additional time in attendance. I have spoken to the enforcement bailiff, who attended at your address on the 25th november 2010, unfortunately due to the time lapse she is unable to recall the details of her visit, the bailiff however stated if a third party was present she would ask to speak to you in private, if there is a situation where you were outside when she was speaking, she would speak at a level which would not be heard by neighbours. As the bailiff is unable to recall the details of the visit, i have reviewed the attendance notes made by the bailiff at the time of her visit, in these notes it has stated you advised mrs **** was a vunerable person, the bailiff rang the office and was advised our client had recently advised us to continue with action on your account, the bailiff states she asked for proof of mrs **** vunerability which you were unable to provide. MY FINDINGS After reviewing your account, i note the levy is valid and the fees on your account have been legally incurred and stand The bailiffs notes at the time of the visit refers to mrs **** stating she was vunerable, however the notes provided also refer to mr ****being present at the time of the visit. Your accoount has at this time been passed to **** mbc to allow to pay them directly. I can confirm this complaint has been recorded at stage 1 of the rossendales complaint proceedure, if you are unsatisfied with the way your complaint has been handled you may take your complaint to stage 2 of rossensales complaint proceedure, which will be addressed by a team leader or manager, please provide written response specifying your areas of concern in order a full review can be conducted. your sincerley ****** complaints officer rossendales ltd loads wrong with has made me chuckle a little, please let me know your thoughts

hi all i had a loan out on my car with the above, i had to extend it for a third time, but on the third time round i managed to clear all debt with them thus returning the ownership back to me, log book and m.o.t returned, but the way i was treated throughout the loan period just leaves a very bad taste in my mouth, i recieved a letter form them stating all paid off in full and will be taken of the hpi register, now my questions are that i still wish to see if the b.o.s was valid? i no i am retaliating after the event but im intrigued to see if it was all above board fighting fire with fire if you like, i have emailed them for a second time for a copy of the b.o.s (being ignored) under the pretence that i wish to see if it has been removed by the high court, what are your thoughts?? am i acting too late?? any help appreciated

seems that way you have actually put it in a very good way il approach the council monday and put it forward that only were they trying to rip me off but the council again tut tut cheers pimpernel:jaw:

well im going to enjoy my weekend knowing i have the upper hand on the council and rotters as now i call them lol then full steam ahead monday thanks everyone

well i thought i was strange coz i sat there and said so basically your telling me other than the guidlelines they can charge whatever they want and she said yes lol, she even said your husband is not vunerable thats why they came... my answer what twice?? so i laid it down that the "household" is vunerable and she went aah yes thats where the confusion come from???? ah well anyway ive sent an email off to rossers entailing invalid levy etc etc because the bailiff only levied to seek financial gain for himself and company, given them 7 days to refund or threatened to file a regulation 46 complaint at local magistrate court... lets see where that gets me, on a misson now not going to stop untill i get full refund:|

update... just got back from the council to give my statement regarding said council employee and his work ethics.. and apparantly its a very serious matter and will be dealt with accordingly, then a helpful lady head of revenues came and sat with me and went through the account... the council have already paid the bailiff fees as i feared rossers invoiced them and council have paid.. However they want a comprimise and want me to pay half towards and they will swallow half of the costs, i basically said i will go away and have a think.. basically she was telling me there are guidelines in place for levy/wpo 1st visit 2nd visit and removal, but nothing in place for bailiff waiting fees thats up to the bailiff companies discretion "apparantly" so my questions are .... 1. can i go and sit outside rossendales office and charge £60 waiting fee 2.does half sound fair or shall i go the whole hog 3.where do i stand with rossendales now as they have been paid off? can i reclaim anything off them? any help appreciated many thanks