everyone should complain to the fsa about mortgage redemptions i did the more the better the chance heres the email reply i got back. you can do it online Dear Craig Thank you for your emails of 8 June 2007. About your Enquiry I understand that you have contacted the Financial Services Authority (FSA) to express your concerns regarding mortgage lenders. I note that you are specifically concerned with Early Redemption Charges (ERCs), deposit requirements and administration charges. Your letter has explained that you believe that these costs and requirements represent an industry wide concern for UK borrowers. Providing Information and Comment to the FSA We welcome information from consumers which could highlight wider concerns that could affect our regulatory activities. Whether we act on it will depend on the risks posed to our objectives, the quality of the evidence and the seriousness of the accusations. I have passed the information you have given us to the relevant policy department within the FSA, for their consideration. Please note that we are unable to confirm the progress of any investigation, as the Financial Services and Markets Act 2000 imposes restrictions on us which require us to keep such matters confidential. I realise this can be frustrating but please be assured that all information is carefully considered before we decide what action, if any, we take. Further information As you are aware, the FSA is the regulatory authority for UK mortgage providers. The FSA also has the power to consider the fairness of default charges and administration charges under the Unfair Terms in Consumer Contracts Regulations 1999 (the Regulations). If you wish to make a direct complaint about the charges made by your mortgage provider, you may wish to read our factsheet - challenging unfair contract terms. This factsheet also explains the process you need to follow if you have a complaint against a regulated firm and are seeking compensation - www.moneymadeclear.fsa.go v.uk/pdfs/unfair_contract.pdf The FSA welcomes concerns, and often reviews current industry practices. Recently, the FSA issued a press release in relation to Mortgage Exit Administration Fees (MEAFs), another type of mortgage administration charge. I have included a link to this statement as an example of the work that we undertake in reviewing industry practises - www.fsa.gov.uk/pages/Library/Communication/PR/2007/012.shtml If you have not already done so, you may also wish to contact the Council of Mortgage Lenders (CML), the trade association for the mortgage lending industry. CML regularly represents the UK mortgage industry in matters of industry wide concerns and policies - www.cml.org.uk/cml/policy Also, for more information on our role and remit, please read our factsheet ‘Introduction to the Financial Services Authority – information for consumers’: http://www.moneymadeclear.fsa.go v.uk/pdfs/fsa_who.pdf. I hope that you have this further information helpful. We are interested in finding out about people’s views and experiences of the services offered by the Consumer Contact Centre. As a result, we employ a research agency to help us, and they may contact you, via the telephone, to see if you would be prepared to take part in a short telephone interview. If you do receive a phone call you are under no obligation to complete the survey. Please rest assured that your details will remain confidential and will not be used for any other purposes; we are not trying to sell you any financial products or service, and no sales call will result from this. If you do not wish to take part in any of our surveys, please call the Consumer Contact Centre on 0845 602 2185 (call rates may vary), or complete the contact us form using the following link http://www.moneymadeclear.fsa.go v.uk/contactus.aspx, and we will ensure that your details are not passed on to the research agency. Yours sincerely A Franks (Mr) Consumer Contact Centre Regulatory Services Business Unit Financial Services Authority Consumer Helpline: 0845 602 2185 (call rates may vary) www.moneymadeclear.fsa.go v.uk Get clear, impartial information from the UK's financial watchdog. No selling. No jargon. Just the facts

everyone should complain to the fsa about mortgage redemptions i did the more the better the chance heres the email reply i got back. you can do it online Dear Craig Thank you for your emails of 8 June 2007. About your Enquiry I understand that you have contacted the Financial Services Authority (FSA) to express your concerns regarding mortgage lenders. I note that you are specifically concerned with Early Redemption Charges (ERCs), deposit requirements and administration charges. Your letter has explained that you believe that these costs and requirements represent an industry wide concern for UK borrowers. Providing Information and Comment to the FSA We welcome information from consumers which could highlight wider concerns that could affect our regulatory activities. Whether we act on it will depend on the risks posed to our objectives, the quality of the evidence and the seriousness of the accusations. I have passed the information you have given us to the relevant policy department within the FSA, for their consideration. Please note that we are unable to confirm the progress of any investigation, as the Financial Services and Markets Act 2000 imposes restrictions on us which require us to keep such matters confidential. I realise this can be frustrating but please be assured that all information is carefully considered before we decide what action, if any, we take. Further information As you are aware, the FSA is the regulatory authority for UK mortgage providers. The FSA also has the power to consider the fairness of default charges and administration charges under the Unfair Terms in Consumer Contracts Regulations 1999 (the Regulations). If you wish to make a direct complaint about the charges made by your mortgage provider, you may wish to read our factsheet - challenging unfair contract terms. This factsheet also explains the process you need to follow if you have a complaint against a regulated firm and are seeking compensation - www.moneymadeclear.fsa.go v.uk/pdfs/unfair_contract.pdf The FSA welcomes concerns, and often reviews current industry practices. Recently, the FSA issued a press release in relation to Mortgage Exit Administration Fees (MEAFs), another type of mortgage administration charge. I have included a link to this statement as an example of the work that we undertake in reviewing industry practises - www.fsa.gov.uk/pages/Library/Communication/PR/2007/012.shtml If you have not already done so, you may also wish to contact the Council of Mortgage Lenders (CML), the trade association for the mortgage lending industry. CML regularly represents the UK mortgage industry in matters of industry wide concerns and policies - www.cml.org.uk/cml/policy Also, for more information on our role and remit, please read our factsheet ‘Introduction to the Financial Services Authority – information for consumers’: http://www.moneymadeclear.fsa.go v.uk/pdfs/fsa_who.pdf. I hope that you have this further information helpful. We are interested in finding out about people’s views and experiences of the services offered by the Consumer Contact Centre. As a result, we employ a research agency to help us, and they may contact you, via the telephone, to see if you would be prepared to take part in a short telephone interview. If you do receive a phone call you are under no obligation to complete the survey. Please rest assured that your details will remain confidential and will not be used for any other purposes; we are not trying to sell you any financial products or service, and no sales call will result from this. If you do not wish to take part in any of our surveys, please call the Consumer Contact Centre on 0845 602 2185 (call rates may vary), or complete the contact us form using the following link http://www.moneymadeclear.fsa.go v.uk/contactus.aspx, and we will ensure that your details are not passed on to the research agency. Yours sincerely A Franks (Mr) Consumer Contact Centre Regulatory Services Business Unit Financial Services Authority Consumer Helpline: 0845 602 2185 (call rates may vary) www.moneymadeclear.fsa.go v.uk Get clear, impartial information from the UK's financial watchdog. No selling. No jargon. Just the facts

everyone should complain to the fsa about mortgage redemptions i did the more the better the chance heres the email reply i got back. you can do it online Dear Craig Thank you for your emails of 8 June 2007. About your Enquiry I understand that you have contacted the Financial Services Authority (FSA) to express your concerns regarding mortgage lenders. I note that you are specifically concerned with Early Redemption Charges (ERCs), deposit requirements and administration charges. Your letter has explained that you believe that these costs and requirements represent an industry wide concern for UK borrowers. Providing Information and Comment to the FSA We welcome information from consumers which could highlight wider concerns that could affect our regulatory activities. Whether we act on it will depend on the risks posed to our objectives, the quality of the evidence and the seriousness of the accusations. I have passed the information you have given us to the relevant policy department within the FSA, for their consideration. Please note that we are unable to confirm the progress of any investigation, as the Financial Services and Markets Act 2000 imposes restrictions on us which require us to keep such matters confidential. I realise this can be frustrating but please be assured that all information is carefully considered before we decide what action, if any, we take. Further information As you are aware, the FSA is the regulatory authority for UK mortgage providers. The FSA also has the power to consider the fairness of default charges and administration charges under the Unfair Terms in Consumer Contracts Regulations 1999 (the Regulations). If you wish to make a direct complaint about the charges made by your mortgage provider, you may wish to read our factsheet - challenging unfair contract terms. This factsheet also explains the process you need to follow if you have a complaint against a regulated firm and are seeking compensation - www.moneymadeclear.fsa.gov.uk/pdfs/unfair_contract.pdf The FSA welcomes concerns, and often reviews current industry practices. Recently, the FSA issued a press release in relation to Mortgage Exit Administration Fees (MEAFs), another type of mortgage administration charge. I have included a link to this statement as an example of the work that we undertake in reviewing industry practises - www.fsa.gov.uk/pages/Library/Communication/PR/2007/012.shtml If you have not already done so, you may also wish to contact the Council of Mortgage Lenders (CML), the trade association for the mortgage lending industry. CML regularly represents the UK mortgage industry in matters of industry wide concerns and policies - www.cml.org.uk/cml/policy Also, for more information on our role and remit, please read our factsheet ‘Introduction to the Financial Services Authority – information for consumers’: http://www.moneymadeclear.fsa.gov.uk/pdfs/fsa_who.pdf. I hope that you have this further information helpful. We are interested in finding out about people’s views and experiences of the services offered by the Consumer Contact Centre. As a result, we employ a research agency to help us, and they may contact you, via the telephone, to see if you would be prepared to take part in a short telephone interview. If you do receive a phone call you are under no obligation to complete the survey. Please rest assured that your details will remain confidential and will not be used for any other purposes; we are not trying to sell you any financial products or service, and no sales call will result from this. If you do not wish to take part in any of our surveys, please call the Consumer Contact Centre on 0845 602 2185 (call rates may vary), or complete the contact us form using the following link http://www.moneymadeclear.fsa.gov.uk/contactus.aspx, and we will ensure that your details are not passed on to the research agency. Yours sincerely A Franks (Mr) Consumer Contact Centre Regulatory Services Business Unit Financial Services Authority Consumer Helpline: 0845 602 2185 (call rates may vary) www.moneymadeclear.fsa.gov.uk Get clear, impartial information from the UK's financial watchdog. No selling. No jargon. Just the facts

everyone should complain to the fsa about mortgage redemptions i did the more the better the chance heres the email reply i got back. you can do it online Dear Craig Thank you for your emails of 8 June 2007. About your Enquiry I understand that you have contacted the Financial Services Authority (FSA) to express your concerns regarding mortgage lenders. I note that you are specifically concerned with Early Redemption Charges (ERCs), deposit requirements and administration charges. Your letter has explained that you believe that these costs and requirements represent an industry wide concern for UK borrowers. Providing Information and Comment to the FSA We welcome information from consumers which could highlight wider concerns that could affect our regulatory activities. Whether we act on it will depend on the risks posed to our objectives, the quality of the evidence and the seriousness of the accusations. I have passed the information you have given us to the relevant policy department within the FSA, for their consideration. Please note that we are unable to confirm the progress of any investigation, as the Financial Services and Markets Act 2000 imposes restrictions on us which require us to keep such matters confidential. I realise this can be frustrating but please be assured that all information is carefully considered before we decide what action, if any, we take. Further information As you are aware, the FSA is the regulatory authority for UK mortgage providers. The FSA also has the power to consider the fairness of default charges and administration charges under the Unfair Terms in Consumer Contracts Regulations 1999 (the Regulations). If you wish to make a direct complaint about the charges made by your mortgage provider, you may wish to read our factsheet - challenging unfair contract terms. This factsheet also explains the process you need to follow if you have a complaint against a regulated firm and are seeking compensation - www.moneymadeclear.fsa.gov.uk/pdfs/unfair_contract.pdf The FSA welcomes concerns, and often reviews current industry practices. Recently, the FSA issued a press release in relation to Mortgage Exit Administration Fees (MEAFs), another type of mortgage administration charge. I have included a link to this statement as an example of the work that we undertake in reviewing industry practises - www.fsa.gov.uk/pages/Library/Communication/PR/2007/012.shtml If you have not already done so, you may also wish to contact the Council of Mortgage Lenders (CML), the trade association for the mortgage lending industry. CML regularly represents the UK mortgage industry in matters of industry wide concerns and policies - www.cml.org.uk/cml/policy Also, for more information on our role and remit, please read our factsheet ‘Introduction to the Financial Services Authority – information for consumers’: http://www.moneymadeclear.fsa.gov.uk/pdfs/fsa_who.pdf. I hope that you have this further information helpful. We are interested in finding out about people’s views and experiences of the services offered by the Consumer Contact Centre. As a result, we employ a research agency to help us, and they may contact you, via the telephone, to see if you would be prepared to take part in a short telephone interview. If you do receive a phone call you are under no obligation to complete the survey. Please rest assured that your details will remain confidential and will not be used for any other purposes; we are not trying to sell you any financial products or service, and no sales call will result from this. If you do not wish to take part in any of our surveys, please call the Consumer Contact Centre on 0845 602 2185 (call rates may vary), or complete the contact us form using the following link http://www.moneymadeclear.fsa.gov.uk/contactus.aspx, and we will ensure that your details are not passed on to the research agency. Yours sincerely A Franks (Mr) Consumer Contact Centre Regulatory Services Business Unit Financial Services Authority Consumer Helpline: 0845 602 2185 (call rates may vary) www.moneymadeclear.fsa.gov.uk Get clear, impartial information from the UK's financial watchdog. No selling. No jargon. Just the facts

hi everyone should complain to the fsa about mortgage redemptions i did the more the better the chance heres the email reply i got back Dear Craig Thank you for your emails of 8 June 2007. About your Enquiry I understand that you have contacted the Financial Services Authority (FSA) to express your concerns regarding mortgage lenders. I note that you are specifically concerned with Early Redemption Charges (ERCs), deposit requirements and administration charges. Your letter has explained that you believe that these costs and requirements represent an industry wide concern for UK borrowers. Providing Information and Comment to the FSA We welcome information from consumers which could highlight wider concerns that could affect our regulatory activities. Whether we act on it will depend on the risks posed to our objectives, the quality of the evidence and the seriousness of the accusations. I have passed the information you have given us to the relevant policy department within the FSA, for their consideration. Please note that we are unable to confirm the progress of any investigation, as the Financial Services and Markets Act 2000 imposes restrictions on us which require us to keep such matters confidential. I realise this can be frustrating but please be assured that all information is carefully considered before we decide what action, if any, we take. Further information As you are aware, the FSA is the regulatory authority for UK mortgage providers. The FSA also has the power to consider the fairness of default charges and administration charges under the Unfair Terms in Consumer Contracts Regulations 1999 (the Regulations). If you wish to make a direct complaint about the charges made by your mortgage provider, you may wish to read our factsheet - challenging unfair contract terms. This factsheet also explains the process you need to follow if you have a complaint against a regulated firm and are seeking compensation - www.moneymadeclear.fsa.gov.uk/pdfs/unfair_contract.pdf The FSA welcomes concerns, and often reviews current industry practices. Recently, the FSA issued a press release in relation to Mortgage Exit Administration Fees (MEAFs), another type of mortgage administration charge. I have included a link to this statement as an example of the work that we undertake in reviewing industry practises - www.fsa.gov.uk/pages/Library/Communication/PR/2007/012.shtml If you have not already done so, you may also wish to contact the Council of Mortgage Lenders (CML), the trade association for the mortgage lending industry. CML regularly represents the UK mortgage industry in matters of industry wide concerns and policies - www.cml.org.uk/cml/policy Also, for more information on our role and remit, please read our factsheet ‘Introduction to the Financial Services Authority – information for consumers’: http://www.moneymadeclear.fsa.gov.uk/pdfs/fsa_who.pdf. I hope that you have this further information helpful. We are interested in finding out about people’s views and experiences of the services offered by the Consumer Contact Centre. As a result, we employ a research agency to help us, and they may contact you, via the telephone, to see if you would be prepared to take part in a short telephone interview. If you do receive a phone call you are under no obligation to complete the survey. Please rest assured that your details will remain confidential and will not be used for any other purposes; we are not trying to sell you any financial products or service, and no sales call will result from this. If you do not wish to take part in any of our surveys, please call the Consumer Contact Centre on 0845 602 2185 (call rates may vary), or complete the contact us form using the following link http://www.moneymadeclear.fsa.gov.uk/contactus.aspx, and we will ensure that your details are not passed on to the research agency. Yours sincerely A Franks (Mr) Consumer Contact Centre Regulatory Services Business Unit Financial Services Authority Consumer Helpline: 0845 602 2185 (call rates may vary) www.moneymadeclear.fsa.gov.uk Get clear, impartial information from the UK's financial watchdog. No selling. No jargon. Just the facts

recived a letter today from direct auto finance-- without prejudice to our legal rights they are taking the £15 off for the letter they sent as payment was late. sent a letter yesterday for £275 for these £15 letters asking for it back wait till they get that one.

hope it was of help to your case mummyemma and goodluck.

hi wrote a letter to direct auto finance about the £15 letter charge and that it dosent cost them this to send it.they replied saying it wasent a penalty charge but a liquidation charge so did a search on it found this gonna put it in my letter to claim back. . However, a liquidated damage clause will not be enforceable where it constitutes a “penalty”. The leading case on this point is Dunlop Ltd v New Garage Co Ltd (1915) AC 79, which laid down the principles what is a “penalty” in this context. heres the link.Prettys Solicitors hope its of help.

hi can anyone tell me what this is.what is disbursements and can i claim that and discharge costs back thanks. original sum loaned £76,980.25 add disbursments £950 add interest charged £7,572.10 total £85,502.60 less monies recieved £8,352.42 account balance at settlement £77,150.18 early settlement charge 5% of above account balance £3,857.50 settlement figure £81,0007.68 add discharge costs £255 sum required to redeem £81,262.68

surely you can claim back admin fees this is what they have charged me while in arrears at £40.also i seem to be in arrears alot and i dont know why as always payed by credit card and always asked what the outstanding was on account and payed it. according to the dpa i got today im nearly always in arrears guess im gonna check it against my bank statements.

ge money have been charging me £40 each month admin fee can i claim this back and what about the redemption penalty.

sent first letter to ge money for list of charges got no reply in the 40 days.sent second letter saying they were in breach of the dpa and had 14 days to reply.got letter today with all there crap about what it covers also about redemption fee if you settle your account early its to recover there set up fees?how can this be when they charged me a set up fee when i took the mortgage out.im going to write and tell them this,what do i do about the list of charges they havent sent thanks.

cheers will keep updated

hi sold house recently mortgage was with ge money,had a 3 grand redemption.is there a template for mortgage companies,and as i know how mush it is do i just give them the 14 days cheers

sent for statement from clydesdale credit card sent £10 for 6 years ago and had no reply now the 40 days are up what is my position now thanks.

mbna have paid me £910 so far but have credited it to my account which there is only a balance of £200, i cant use my card havent been able to use it for a couple of years,so wrote letter accepting that amount and to pay balance off and send me a cheque for the rest then i shall go after the rest they owe me.

been offered a council house hece reason for selling.i know they will take the redemption fee but can i stop it before i sell or wait and claim it bac after.

hi going to be selling house in the next week or two,our mortgage is with ge money with a redemption fee of £3000.my qustion is do u let them take it and claim it back or can you write to them and say you are selling and about the redemption.

got letter today from marks and spencer saying they find the charges acceptable and will not refund.however they have said they are dropping there charges inline wth ofts change in the market practice.so im of to do my lba letter.

sent dpa letter recieved information sent lba letter on 7th july with 14 days to respond, recieved a goodwill jester of £100 for £2000 charges sent letter of turning this down and they had 12 days left to respond to gareth.got letter today saying they will respond in 28 days from rachel.do i sent another letter or just wait.

got letter today offering £100 as good will jester when they owe £2000.shall right back saying they have 10 days left or will have to proceed wih court action. Threads merged - please stick to one thread

got letter today after sending away for 750 plus the 8 per cent bearing in mind they owe me over £2000 but in scotland.anyway wait for it they offered me £100 credited to my account only 250 outtanding on it as goodwill and a letter full of why they dont have to .should i reply and say i will report them to the commissioner.says that in section 3b of your agreement with us clearly states that u must pay £25 each time your payment has not reached us.so do i send a letter saying they only have 10 days left out of the 14 days to settle in full or i shall begin action.

sent letter away asking for statement for last 6 years with chq for £10 and account number on letter.got letter bak saying they have no record of my card asking where i got it the date i got it as if you can remember that so sent them a statement. time is ticking for them that was sent on the 7th of june.so even thou they say theres no record and have replied when the 40 days are up they are in default.

ok cheers so is it 750 plus interest or 750 max

recieved statement today over 2 grand in charges,but im in scotland i take it i will need to ask for £750 at a time or should i try for it all in a oner.