We purchased a bed and mattress from the Bespoke Range at Bensons Beds in November 2020. The mattress is turned regularly as advised ,but we have noticed that the mattress has dipped and leaves the shape of where we have been lying, this has been explained to Bensons and they have asked that we take photos and send them through we used a spirit level to highlight the fault, in addition to this the mattress creaks at the side and at the foot of the mattress. This bed was quite expensive and so we were not expecting this to happen. I have contacted Bensons customer service explaining the situation to them ,only to be told that We would need to contact an Independent Engineer to inspect the bed. This is to be at our cost . Should the engineer deem the bed faulty then they would replace the mattress. The Bed has a 25 year guarantee and looks like something we have had for half that time. Can you please suggest which would be the best way to move forward and get this matter resolved

Thank you will keep you informed

Andy would that DQ be the same as the previous one or does it need to be different

HPSCAN_20201012193632826_2020-10-12_193807945.pdf recently received a reply from the courts outlining these actions any feed back on how to proceed would be a great help

Hi after reveiwing the documents anyone with comments or feed back to help complete or add to the Directions Questionnaire thanks.

Looking at the document word for word as I try to break it down (10&11) In respect of the above claim no XXXX I totally dispute this claim and allegation brought against myself for funds that have been invested jointly with myself and full receipt by solicitors and investment house have been given Full disclosure and description and defence has been given by Mr xxxxxx on the claimants response. I do not agree and advise that i personally never used or transferred these funds other than intended for. I also do not personally take harassment at my personal residence late at night for which I had no alternative to call the police and log this action by the claimant under claim log xxxx (12 & 13 ) Further to the allegations &the claimants claim on date xxx ref xxxx I can confirm that no encouragement was given this option to invest was discussed with no pressure at all was 100%claimants choice all invested monies have been receipted by legal solicitors and investment co. dealing with the investment. since claimant requested funds back all updates have been provided to the claimant with this return. no response received from the claimant to a recorded delivered letter sent xxxxx with letter dated xxxx also due to a verbal altercation at my residential property on date xxxx the police was called and claim no xxxx was set up for our (myself and my xxxxxx) protection no funds have or were taken from the claimant by any false means or use other than that purely and soley for the claimants investment purposes , bearing in mind members of mown family also have their own personal monies invested into the investment themselves. Never have I disputed or advised the claimant shall not get his investment monies returned to himself , but as I do not handle the transactions I can only be advised by those parties that received the claimant monies and dealings with his return

here docs1.pdf

DQ documents state 24th Sept

Not sure he and his Mother live at the current address on the court details he changed his address but there was no address disclosure, but when he signed the court documents he signed them and recoreded the current address not a new one .

PS : The first action taken by the claimant was to register a change of address at the courts

Sorry for the late reply I have been working this week end, all of this information is a lot to take in but I will start working on it straight away and send the documents as requested thank you again for your support

going through the paperwork realised that nothing had been signed but details of investment contained in a email attachment : Managed Bank Guarantee Funding Program This program is an End to End Managed Bank Guarantee Funding and Monetization Program. The program includes Total Deposit Protection with a very high profile Attorney Trust Account protected by a law firm that was both founded by a Supreme Court Judge and is recommended by the US Embassy for all Americans. Either your Bank Guarantee is Issued or your Get your Deposit Returned, we make money closing deals NOT taking Deposits! The entire End to End Proven Program includes BOTH Issuing a Bank Guarantee and Funding that Bank Guarantee. Everything has been pre-structured, pre-approved and pre-negotiated so it is hassle and headache free with certain predetermined outcomes you can bank on. We provide total contract protection with the BG Issuer and BG Funder agreeing to penalties up to 20 times your deposit! Full Non Recourse Funding in the program means you do not have to repay a cent! The Bank Guarantee is Issued from AAA Rated Top 25 Bank and funded from a second AAA Rated Top 25 Bank. Client Deposits are paid to Attorney Trust Account where Trust Attorney and Barrister have an unblemished reputation and is the Legal Counsel for Governments and major Corporations. There is No Trading, No Leveraging, No Borrowing, No Currency Investing and we DO NOT require any Project Documentation. · All we need to issue program agreements to clients are 3 Documents: . CIS (Customer Information Sheet) · NDA · Proof of Funds This well tried program is being offered by two established American companies who have both long and successful track records. A few highlights for clients of this Managed Program: Rapid turnaround of Invested Funds Client Produces CIS, POF and NCND Client Speaks to Program Manager within 72 hours Contract offered immediately after conversation · No other information required · No other conditions of Investment Money Back Guarantee Clients Funds placed and held in Escrow Leverage Returns in 45 to 90 days (or faster) payment into any bank account that Client designates Client can Re-Enter funds

He asked for the money to be transferred in to his Mothers account

Might have been a some time in his previous life but how can i clarify that at the time of the investment he was operating under FCA guidance

Amount Claiming £13,000 In Autumn of 2014 Mrxxxx informed us of an investment proposal and encouraged us to invest £13,000 which would allegedly double our investment in 3 months. On the 12th Decemeber 2014 after taking out a loan to finance the investment We deposited £13,000 in to the account of Mrs xxxx account as instructed by Mr xxxx No monies were returned on the due date and to date Mr xxxx has used various reasons and excuses to delay the payout for investment. in Jan 2020 We requested that we have our invested monies (£13,000)returned as we did not want to continue with the investment. we were informed that this would be a quickturn around. The request was documented as requested by Mr xxxxxx but as to date no monies have been returned.