If you look carefully at their website you will see where you log on to your account. Once you do this, go to your orders page, select order tracking, click on see my orders, there you will see your order, scroll down until you see forwarding, click on the icon returning goods to after sales service, select the item you want to return , make sure you click the appropriate boxes & submit to pixmania. They will email you with a returns coupon which you attach to your boxed item & take it to your nearest courier office (UPS in my case) & they will accept it for return to pixmania. I have bought a lot of computer components from pixmania & have had to return a faulty motherboard & a video card to them on seperate occasions with no issues, they will credit your pix account if it's returned >7 days after purchase. Hope this helps.... PS I'm a radiographer, I don't work for pixmania, but we do have a website selling green products