Slightly over the 14 days and just as i'm about to send my LBA letter i receive a letter offering £465 of the £730. Obviosuly will accept this as part payment and go for the rest.

The 14 days is up, I was just about to write me an LBA letter and they sent me a letter asking for list of charges. Thanks to you great people posting, i did my list of charges before sending the first action letter so it's gonna be an easy job just typing this up and sending it to them. I'll keep you posted.

Cheers for that, I'll keep the 14 days in my diary then

Okay, things are moving! I received a standard letter this morning saying they were sorry i'd had to contact them and a leaflet explaining complaints. Anyway int he letter they said they are looking into my concerns and would get back to me no later than 29th August. Thi will be 28 days since my first letter. So my questions are: 1. Do I wait until the 29th August? 2. Do I sned them the LBA letter after the 14 days? 3. Is there another letter which I can send saying this is unacceptable and refer back to my 14 day deadline? 4. How come my boyfriend was offered the 50% straight away?

http://www.saynoto0870.com Have alook at this website. Type in the number and it comes up with some geograpgical numbers, it might put you through to someone who could just forward you to the relevant department. Not sure it'll be quicker but may save you a few pennies. Last year when i phoned CPW I was told my call was very important for over 30 minutes on the 0870 number only to be cut off for my patience!

When i requested the past 6 years bank statments from HSBC, they did quote me £1 per statement. Ia sked for clarification and was told this would be £1 per copy statement so £12 per year. However the past 12 months would be free. I went down the data protection act for £10 which they didn't actually charge me and got them all.

Not a great deal to tell at the moment as only just started it all June 06 sent data protection letter 26 July first action letter sent out for £730 Will update as soon as anything changes

just starting really but wanted to keep a thread going on here. Obviously haven't heard anything back yet but will keep you informed. 16 June 06 sent data protection letter July 06 statements received (unsure of exact date as on holiday at the time) 27th July first action letter sent - (claiming £460)

Groovy thanks for that. HSBC here I come! Then it's onto Natwest. One battle at a time.

I'm interested in this as well, HSBC are trying to charge me £1 per statement for the last 8 years, (last 12 months for free) I know this may be nothing compared to what I may get back but reluctant to spend money. Barclays have just charged £5 per statement but 1 statement spanning 4 years is allowed!