I tooks a secured variable apr loan out in 2004 , the first payment was September 04 and final payment August 2009 (60 payments of £597.27) In April I asked for a settlement figure and confirmation of the last payment date , the balance on the account was £3,199.77. With charges early settlement etc it would come to £3,451.81. I decided that due to the loan only having 5 payments I would not settle early (wished that I had). they confirmed the end of loan date of August 2009.
the last payment was taken and I cancelled the direct debit. In September I had a letter from GE saying the direct debit was returned , mandate cancelled..
They now tell me that there are 2 more payments totalling an extra £900+
and they say it for interest changes that they felt were too small to increase the monthly payments so left them as was.
I have raised a complaint, written and will take it to the FSA.
either the settlement figure was wrong or the extra interest required was BOTH can't be right.
Had I settled it would have cost me £250 in charges , now I'm faced with finding an additional £900.
They are allowed to change the number of payments but they should have written to me. How can I be sure if I'm not being overcharged , what do I do next ??
Cub