Bought Humax Freesat and up-grade HDMI leads from Comet in Southport. Came to appox £299. Once set up at home I had various problems with it. The picture kept breaking-up and lost ability to watch various channels when in 'record' mode. Returned to store the next day and they refunded me but charged me £29 for what they called 'restocking charge'. They said the product worked as it should when in the store, so it had to be the geographical location of my house. I explained that I had returned the product because it was not 'fit for the purpose intended', but was otherwise in perfect condition, as when bought. The salesman agreed with me but pointed out I had openned two sealed plastic bags, that had contained leads, and so the product was actually 'not perfect'. I explained I had to open these to use, but the store staff refused point blank to show any flexibility, reason or intelligence in this matter, and I was left feeling robbed!!
PLEASE BEWARE OF COMET, espesially in Southport..their customer service skills are a disgrace. Comet head office in Hull should be ashamed in my opinion, at the training/performance of these staff.
