I joined RAC back in June this year. At a later date I heard about onward Travel and upgraded my membership. Now on Monday 27 jul 09, I had a breakdown (no compression in cylinder). Wednesday morning after findig out how long it will take to repair my car, I called RAC requesting a hired car. Was then told that I could only request it within 24 hours of breakdown:mad:. At the time I upgraded, I was told the terms and conditions would be sent out in the post including a new car (was never sent) therefore was unaware of 24 hour period. In the end I was refused the car and asked to file a complaint (though I would never get the car anyway). Really sent me up the wall. Read the terms and conditions online, doesn't say anything about 24 hrs- http://www.rac.co.uk/library/pdfs/UK-Breakdown-Terms-and-Conditions1.pdf Can someone please advise me what action I can take. Lee