Hi, I was looking for some advise please. I made a mortgage application with the Woolwich and secured an agreement in principle, we then moved to the survey which came back as OK, and then the Woolwich pulled out, claiming that we didn't meet their lending criteria! None of mine or my wifes information / circumstances changed, I checked my Experian report and score it was still the same and 871 (good nearly excelent) So why would they have pulled out? especially after we payed £350 for the survey, if we didn't meet the criteria after the survey then we would not have met it before the survey. I'm £350 out of pocket and they are like oh well, surely this is poor practice as even the most basic of due-dilligance will say can they afford the mortgage before sending the Surveyor. What do you guys think? thanks Chris

Hi, Sorry I know this is an old post but there have been, developments, below is a response I received from Thames Water, but I have now received another letter from a company called CWc Ltd (Country Wide Collections) saying that Thames Water have passed my account over and all the usual stuff like immediate Payment credit file ect. Now, this firstly is a complete p*ss take:mad: and secondly I am undergoing a mortgage application and changes to my cedit file could damage my application. So my question is what routes are avaliable to me to resolve this? Thanks Chris Thames Water Customer Relations Customer Services P.O. Box 436 Swindon SN38 1TU Telephone: 08456 410033 Fax: 01793 424291 E-mail: Customer.Feedback@thameswater.co.uk 23 July 2009 Our Ref: 592100 Water services charges Dear Mr Smith Thank you for your e-mail received on the 14 July 2009. I tried to contact you today by telephone unfortunately I was unable to reach you. I realise that our level of service has not been up to our usual standards and I would like to apologise for any upset or confusion this matter may have caused you. I have arranged for our technician to visit your property to take a meter reading within the next couple of days. Once I have received the results back, I can calculate your average daily usage (ADU) and update your account with the correct meter details. I have placed a temporary hold on your account for this to be completed. I trust this is of assistance. Yours sincerely Tanya Brown Customer Relations Visit Thames Water official website - Contact us, pay your bill, tell us you're moving to use our on-line forms or to find out about paperless billing

Hi everyone, I have been lurking on the website for a while now, but I am now in need of direction or friendly advice. This is the situation I currently find myself in: I moved in to a rented property in Aug last year, and I received a bill from Thames Water for £112.50 for the period 19 Aug -30 Oct Which was paid promptly, I then received a bill for £78.14 for the period 31 Oct – 16 Feb which was again paid promptly. I then received a revised bill for £293.26 for the period 19 Aug – 25 March balance brought forward £112.60, total payable 180.66, I phoned Thames Water to ask why do we have a revised bill and they said that they had done a special reading (sending someone out) and so revised the bill, So like a good little sheep I paid the £180.66. I then receive a bill for £78.27 for the period 26 March – 12 May (that’s £80 in 48 days) I sad no-way, there are 3 people living at my address, so I look through the previous bills and found that on the revised bill and latest bill my water metre number had changed, so I went outside to check and I am being billed for my next door neighbours water usage approx 8 people, I phone Thames Water to request another special reading, only this time for someone from my house to be present, after many conversations and waiting, we got another reading done and it confirmed we are being billed from the wrong metre. Great I here you all say, well no, because I now have a letter of intent from Thames Water for the £78.27 the water that no-one in my house used. So I phone Thames Water to say you have made a mistake, how silly of you, expecting them to say “Oh I’m sorry Mr Smith, of course, we’ll cancel that bill and send you out a revised one” but no, what I got is once the process has started it can’t be stopped, the only way to stop it is to settle the outstanding amount. Well I said “I’m not going to pay on principle” they said “that’s up to you, but your account will still be handed over to our debt collection agency” This farce has made me so angry, I am wondering is there any avenue or resources available to me, to take this further? Can I charge them 8% interest as they are going to me? Any help or advice is most welcome. Thanks in advance Chris:mad: