Yeah, but what annoys me is that their system would quite happily allow me to change the card/payment method, but didn't ask for the billing address to go with it. And once I had done the smaller first order item which allowed me to change the delivery address, I could then swap billing addresses quite happily, it just wouldn't update the backorder :/ All they had to do was change the item to a new order and allow me to re-enter my payment details and it would have been fine

Can anyone tell me whether Ebuyer can do this to me??? I had pre-ordered a copy of Windows 7 from Ebuyer way back in July. A few weeks back I moved flat and so needed to change the delivery address. It was my first order so when I ordered it had to be delivered to my billing address. After I moved I updated my credit cards address to my new flat. I went to change the details on Ebuyers site, and found the only way to change the delivery address was to order something to get around the first delivery which I did. I then changed the delivery address for Windows 7, but found no matter what I did their system would not allow me to change the billing address, including updating the payment method which never asked for a new address. Now it was supposed to have shipped they have simply cancelled the order saying their credit card processor has informed them the billing address didn't match the one in their system! I had been in contact with them about this problem and they have just gone and cancelled it which I explicitly told them I didn't want done since it will cost me around £80 more now to re-order! Any advice? Thanks.

It's got two locks. One a security lock, with the hard to copy/registered key, the other the regular old style. I was wondering whether you can buy a lock that can go inside the old-style keyhole to effectively block it?

Thanks for all the advice! It's good to know they are still required to give the 24 hours notice. Does anyone know of any good sites I could link to about this if needed? I know the L&T Act mentions the 24 hours, but it doesn't really mention anything specific about when tenants are leaving, and not being able to contract out of the law etc. Unfortunately there's also a clause in the contract that we're not allowed to change the locks. It's not so much them coming around, but the worry of them doing it without first asking or when we're not here that is bothering us. If we find they're coming around without asking, we're just going to take the hard line and ask them to provide the 24 hours written notice. The landlord has screwed us around enough already :/ Thanks again.

Hi, I'm currently in an AST and we are using the 6 month break clause and are now in the last month. Had issues with leaking ceiling etc. Anyway, we're at the point where the landlord is now listing the property with agents (3 of them) and they are wanting to and have been showing prospective tenants around. Can anyone clarify whether they are legally required to give 24 hours written notice? Our tenancy agreement does say "During the last month of the tenancy allow intending tenants to view the property during normal working hours and in case if it shall not be convenient for the tenant to be at the property at the time of such viewing to make the keys avaliable to the landloards agents so that such agents may escort intending tenants over the property". We already know one agent has been given a set of keys... Is this in effect over-ridden by the legally required 24 hours notice? Thanks for any advice.

Well I've finally got a response... She is denying any responsibility at all. Blaming it all on the leaves occasionally blocking the guttering. She is claiming that she hasn't even received the email I sent her on Tuesday, and yet seems to almost be replying to the points I made in the email. What right do we have to withhold rent? I am now going to print the letter and hand-deliver it as she only lives one street away.

I think I'll send an email this weekend asking for the rent reduction. I'm also going to point out that she commited a criminal offence by entering without giving us the required notice. I don't want to come off too bad since we are now 2 months from the 6 month break clause... The flat is good for what we want other than this problem, and all we want is to pay rent and have a place to stay. I was actually planning to get contents insurance since I was putting together a reasonably expensive computer, but knew I wouldn't be able to with the ceiling having already leaked since we have been in here. Am I right in being able to demand some sort of letter/proof that the problem has been rectified in order get insurance? I actually called More Than today but their systems were down. I came across this site: Tenancy Agreement Service | Assured Shorthold Tenancy Agreements For some reason it didn't seem to come up in most of my searching, but is very helpful. Does anyone know how good/trust-worthy the "Ask A Property Lawyer" is? Thanks again for the advice.

Thanks for the reply! Unfortunately we are still living in the room. The first few times it came through it missed all of our possessions and the landlords furniture but the last it has possibly damaged some of my property. I think the majority is probably ok, maybe a printer and some other stuff. I think we would have trouble claiming that it is not fit for habitation at this stage. It may sound worse than it is. It is the water that is the big concern. The roof is stained in places but has no signs or any real damage and the carpet is wet. They got people to come and clean it, but didn't ask them to dry it! (why???) What is worring me is that this will quite likely happen again. With the section I quoted in my 2nd post, would you read it to mean that if our bedroom cannot be used as we would like due to the likleyhood of water coming though again, as far as not being able to leave possessions where we would like etc. we should be entitled to a rent reduction? The AST started mid-March, is 12 months long and has a 6 month break clause. My partner replied to our landlady via text (after receiving a text where she said she had been around) that she was not allowed to enter without 24 hours notice. She didn't receive a reply. I don't really want to inflame the situation since they choose to terminate our tenancy :/ They are generally nice landlords, but I think she is too busy with work to do anything. I really can't stress any more about the damage and any court costs would not make it worth while. I think I would settle for a rent reduction until the problem is sorted at the moment. I really appreciate your help!

I have another question in case anyone reads this. Are we on grounds to demand a reduction in rent until this problem is fixed? Since nothing has been done to stop this from happening again (for the 5th time) we are basically living here under the assumption that the room (our bedroom) will have water pooring in through the ceiling again the next time it rains. We are basically forced to keep our possessions in certain places that are not likely to get direct water fall :/ This is in the tenancy agreement, can anyone write this in plain English?: "The parties agree... © If the Property or any part thereof shall at anytime during the tenancy be destroyed or damaged so as to become unfit for habitation and use and the policy of insurance effected by the Landlord or any Superior Landlord shall not have been vitiated or payment of the policy monies refused in whole or in part in consequence of any act or default of the Tenant the rent hereby reserved or a fair proportion thereof according to the nature and extent of the damage sustained shall be suspended until the property shall again be rendered fit for habitation and use." And to annoy me even further last night our landlady's husband turned up to ask if we could either be home or leave our key for another tennant to let their insurers in to inspect the flat! We told them no, one of us wanted to be here while this was going on. Today we find our our landlady has left work and come around to let them in. This was less than 24 hours after we explicitly told them no! What does the law actually do against that sort of thing??? Thanks again for any advice.

Hi, I hope this is the correct place to post. I couldn't find any way to search the forums either... My partner and I along with a friend are renting a property from a private landlady who owns a propery on the 4th foor of a building in London. There is another property above. Yesterday with the heavy rain water started pooring through the ceiling/walls/downlights any unfortunately onto some electronic equipment I had on my computer desk. There is a property above, and there was no damage at all. There has been the same problem on a smaller level twice since we moved in (mid March). We told our landlady, who said she would be around both times but never came. Apparently there is a drain above which has been blocked with leaves the first two times, and when cleaned by the guy (owns his flat) above it fixed the problem. No one is sure what has gone wrong this time, but it has gone right through the two flats below, taking some panels off one ceiling. The guy above says the drain is clean, which I have seen (after the flooding). Unfortunately we don't have contents insurance since I felt theft was my biggest concern, and feel very safe here, and that as this has happened twice before I would have to disclose that fact to the insurers. Does anyone have any advice on what, if anything I can do? As yet there has been no fix/problem found that lets me believe it won't happen again. Can I try claim from the building insurers? Our landlady is denying any responsibilty... Thanks for any advice!