Dear Tinka, I totally hear what you are saying, and I am shocked to say the least at how you have been treated - disgusting! There should really be a law passed on bed/mattress sales as I know this type of thing happens to so many people. I'm told that it's like this for 'health and safety' reasons. If every person returned a faulty mattress there simply wouldn't be any mattresses left to sell. Unfortunately there is not much we consumers can do besides going to court. I simply don't have the energy to fight with Benson's ... so I bought a new mattress from an independent supplier and I've had no problems at all. However, the issue still remains. We the consumers are left out-of-pocket and the suppliers/manufacturers in-profit. It just doesn't seem right does it? Who know's what the manufacturers do with their beds that makes them 'unfit for use'. As you say maybe they use sub-standard materials as a substitute for what they're really supposed to use. Who would know otherwise, right? Good luck with your battle and please do keep us updated.

I hear your pain Georgie. They simply aren't interested at all. I even took it upon myself to contact Sealy direct, and sadly even they weren't interested. They use the excuse : 'try before you buy' ... well, laying on a mattress for 60 seconds is not going to tell you if it's going to sink in three weeks time - go figure! I hit a brick wall in every direction, so decided to just buy another bed instead. The consumer laws on beds should really be changed - they are not consumer friendly.

It's been a while since my complaint. Here's an update: To cut a very long story short - there is nothing I can do. I can take them to court, but to be totally honest - I couldn't be assed. It's easier and less stressful for me to buy another bed. So, this is what I did and so far, so good. As for Benson's ... well, what comes around, goes around. Good luck with your court case though.

It's s Sealy Posturepedic Ultra Luxe Backcare Orthopaedic non-turn mattress - paid over £400 for it

Hi, Thanks for the reply. That link you attached is very useful. I printed off a whack of information from it and will use some of it in my letter. Due to extreme back pain, I have had no choice but to order another mattress from somewhere else. So, it's cost me more! Arg ...

Hi there, I'm seeking some input on a problem I'm experiencing with Bensons for beds and I'm hoping somebody out there can possibly shed some light on the issue Right, here goes: (will try keep it brief) On 11 June 2010, I saw a mattress on Benson's website and I called the local branch to place the order. The mattress arrived a couple of days later and everything was just dandy. I specifically chose this mattress as I have a dodgy back, and the description on the website stipulates that it's a non-turn mattress - bonus! When the delivery men brought the mattress into my room, they removed the packaging and took it with them. They then handed me the paperwork (invoice stapled to the terms and conditions). That was it. Eight months down the line I now have a dip in the middle of the bed and I am unable to sleep on the mattress due to excruciating back pain. I called the local branch and they suggested I report it to the head office, which I did. I took a photograph and emailed it. To cut a very long story short, they have come back and said they will not replace the mattress as the dip was caused due to my negligence. Apparently (according to Bensons) a care instruction leaflet is inserted in the packaging of each mattress - this tells you how to care for it, and it apparently also instructs you to turn the mattress every two weeks. Well, I never received such a leaflet. When I mentioned this to customer service woman I was told that every mattress has one and that there must have been one - was she accusing me of lying? She then went on to say that when I placed the order, the salesperson must've mentioned that I need to turn the non-turn mattress to keep the guarantee. Well, surprise surprise ... he didn't. Once again she told me that he probably did - so is she insinuating that I'm lying again? Honestly and truly, had I known that I needed to turn a 'non-turn' mattress, I would've. It's in my own interest - not so? Anyway, the problem now is I'm stuck with a mattress that I can't use - it's making my dodgy back even worse. I contacted the Office Of Fair Trading and they told me to write a letter stating that the bed has not lasted a reasonable time, it is no longer of satisfactory quality, and it is no longer fit for its purpose (Sale of goods act 1979). To be honest, how is writing a letter stating all this jargon going to help? Bensons know the situation - they know there's nothing I can do about it. They have already said it was due to my negligence of not turning the non-turn mattress. I must point out though, that nowhere on the website description does it state that the non-turn mattress should be turned every two weeks. It doesn't even state that on the invoice ... so how is it possible that this dip is caused by my negligence? Can somebody please help me. I will not let this one slide ... I see there are many customers who fall victim to exactly the same thing, and it's just not fair. Thanks for listening. I look forward to any replies/help.

Hey Georgie, SNAP - I have the same problem! I bought a Sealy posturepedic non-turn mattress from them on the 11 June 2010, and eight months later the middle of the bed has 'sunk in' giving me extreme back pain. I cannot sleep on the mattress at all either. I tried on many occasions to get hold of customer services, but it seems they experience a high volume of calls every minute of every day and the waiting time increases each time you phone! Finally, I resorted to contacting the branch where I bought the bed from and the woman helped me. I took a photo of the bed and emailed it to the head office. Two days later, I still hadn't heard anything ... so I called. It's the same story as you - they WILL NOT exchange the bed or offer a refund as apparently it's my responsibility to 'turn' the 'non-turn' mattress - that is why it sunk in the middle, because I didn't turn it once every two weeks. Um, err ... hello? I received no bed care leaflet either instructing me to turn the mattress every two weeks ... it's a non-turn mattress! So, like you I don't know what to do now. I contact the Trading Standards who suggest I write a letter to Bensons. So, guess what I'm going to be doing later? According to the Sale of goods act 1979, if an item you purchased has not lasted a reasonable time, and is not fit for purpose, then it is their duty to replace or refund it. But according to Bensons, it is the customer's responsibility to turn a mattress every two weeks to prevent damage - therefore, it's the customers fault. Nice ...