15th of last month, my loan payment bounced (due to bank holiday pushing payday back (I didn't realise)). I went in and asked them about it, and what to do. They said it doesn't matter - I would be charged for unpaid item, but my loan would just be pushed back one month. Nothing else would happen.
Only the 12th of this month, they took out my loan repayment, + £10. Then on the 15th they took out my loan repayment. (I only found this out today when I checked my balance and saw the state of it - so I had to use Pc on my break at work to check what's going on!) So basically they took out last months payment as well! This has put me £300 over my overdraft allowance. So I'll have to pay for that as well. As well as having no money for food or anything else until payday. I've no internet access yet, as we have just moved house (and still haven't had the deposit back from the old house!) and BT are taking forever to install our line and I usually manage my accounts online. Everything is going wrong at once and it's costing me a fortune!
Can they do this? I'm so angry because I was assured in branch that they wouldn't be doing this - or anything like this!
I can't wait to pay it off altogether then change banks